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About the role
- ServiceNow Solution Architect delivering FSO, CSM, and FSM solutions for insurance and financial services clients. Leading workshops, architecture, engineering delivery, and ServiceNow implementations at NewRocket.
Responsibilities
- Serve as the primary technical point of contact for FSO programs and represent the engineering team to insurance and financial services customers
- Facilitate customer workshops to capture and define requirements across policy servicing, claims, and customer service
- Define FSO solutions aligned with client business problems, industry needs, and ServiceNow best practices
- Provide engineers with architectural blueprints and requirements for FSO, CSM, and FSM implementations
- Write and estimate Stories, monitor engineers’ work, and ensure development quality and delivery
- Lead, coach, and mentor Software Engineers, aligning project tasks to each engineer’s skill set
- Partner with Project Managers to manage scope creep and resolve technical issues
- Conduct demos, deliver documentation, and facilitate knowledge transfer
- Draft and publish technical and process documentation in the company repository
- Research insurance and financial services industry trends to propose enhancements to NewRocket’s FSO products and offerings
Requirements
- 8–12 years of experience in application development at a SaaS, PaaS, or enterprise software company
- 3+ years of ServiceNow platform experience with a deep understanding of its architecture
- Hands-on experience designing and delivering ServiceNow Financial Services Operations (FSO) solutions
- Insurance industry experience, either at a carrier or delivering programs for insurance clients
- Understanding of insurance processes such as policy servicing and claims
- Experience with CSM and FSM, including fundamental understanding of the CSM data model
- Strong ServiceNow scripting skills
- Working knowledge of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS
- Ability to lead development and delivery of ServiceNow solutions in client environments
- Experience with Agile/Scrum methodology
- Strong problem-solving skills and ability to simplify complex situations
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Willingness and ability to continue education within the ServiceNow platform and beyond
- ServiceNow Certified System Administrator (CSA), current or obtained within 6 months of hire
- ServiceNow Certified Implementation Specialist (CIS) in a relevant domain, current or obtained within 6 months of hire
- ITIL Foundation preferred
- ServiceNow Micro-certifications preferred
- Exposure to ServiceNow AI capabilities such as Now Assist and AI Agents is a plus
Benefits
- Official ServiceNow training to support achieving multiple certifications
- Support and guidance on projects
- Opportunity to develop innovative solutions with defined success expectations
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Disability accommodation support
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Degree requirement
No Education Requirement
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