Solution Architect designing secure, governed AI and generative AI solutions for iA Financial Group’s insurance and wealth - management business. Guiding architecture, MLOps, and enterprise integration across Canadian locations.
CC
Senior Technical Solutions Specialist
Posted 3 hours ago
About the role
- Senior Technical Solutions Specialist supporting CIRA’s XDR, cybersecurity, and DNS products. Leading technical pre-sales, solution design, implementation guidance, and customer enablement.
Responsibilities
- Partner with sales on discovery calls, technical discussions, and product demonstrations, focusing on XDR and other cybersecurity products
- Translate customer needs into technical requirements and solution scope, including statements of work and implementation dependencies
- Lead RFP responses and commercial proposal preparation
- Set up customer and demo environments and guide customers through cybersecurity solution configuration
- Provide senior technical expertise for XDR and other cybersecurity products throughout the sales process
- Guide implementation teams with hands-on technical support when needed
- Coordinate technical handoffs from sales to implementation
- Design and deliver training sessions and workshops
- Monitor deployment and product-usage performance indicators
- Produce reports, technical guides, and presentations demonstrating service value and effectiveness
- Build and maintain customer relationships and provide proactive support
- Communicate with technical and business stakeholders
- Collaborate cross-functionally to improve service delivery, onboarding, product customization, and supporting documentation
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related experience
- Minimum of 5 years’ experience in a technical pre-sales role in a relevant industry
- Experience in the security industry and strong XDR technical expertise
- Endpoint security experience is highly desired
- Skilled in product demonstrations and customer engagement, including discovery calls and requirements and statement-of-work documentation
- Experience leading RFP responses and preparing commercial proposals
- Competence in setting up customer and demo environments
- Strong technical knowledge and experience deploying and troubleshooting Linux, Windows, and macOS workstations and mobile device applications
- Customer-centric mindset with a commitment to delivering exceptional service
- Ability to plan and coordinate complex technical work and provide hands-on guidance to implementation teams
- Understanding of service delivery methodologies, tools, and best practices
- Excellent communication skills and continuous willingness to learn and develop
- Advanced knowledge of enterprise IT environments, scripting, networking, DNS, or firewall technologies is preferred
- Strong written and verbal communication skills in English
- Bilingualism in English and French is strongly desired but not required
- Willingness to travel as needed for large conferences or customer engagements
Benefits
- Blend of remote and in-office work
- Regular Ottawa headquarters events and social activities
- Accommodations available upon request throughout recruitment, assessment and selection
- Inclusive and accessible recruitment practices
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