Senior Technical Solutions Specialist supporting CIRA’s XDR, cybersecurity, and DNS products. Leading technical pre - sales, solution design, implementation guidance, and customer enablement.
About the role
- Lead Solution Engineer presenting Salesforce AI CRM solutions to Canadian and US public-sector customers. Designing demonstrations, addressing technical objections, and driving enterprise sales wins.
Responsibilities
- Understand customer goals and challenges and map those back to the Salesforce product portfolio
- Design, build, and demonstrate innovative solutions to address customer challenges
- Present Salesforce technology infrastructure, including hardware, software, networking and security stack
- Participate in product, sales, technical training and certifications
- Attain quarterly and annual objectives defined collaboratively with management
- Respond effectively to RFIs/RFPs
- Participate actively in a fast-paced market segment and balance multiple projects in a team-selling environment
- Partner closely with Sales to conduct discovery, develop technical sales strategies, configure and demonstrate solutions, focus on business value, and remove technical objections throughout the sales cycle
Requirements
- 5 years experience as a solution/sales engineer for a CRM company or similar technology
- Knowledge of AI tools, related applications, relational database, web technology and cyber-security
- Solid oral, written, presentation and interpersonal communication skills
- Ability to work as part of a cross-functional team to solve technical problems
- Canadian and/or US Public Sector industry experience (preferred)
- Familiarity with Salesforce technology (preferred)
- Familiarity with Government Cloud Compliance standards and certifications (preferred)
Benefits
- Benefits and resources supporting balance and well-being
- AI agents to accelerate impact
- Company bonus, incentive for sales roles, equity or benefits, as applicable (excluded from base salary range)
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