Senior Technical Solutions Specialist supporting CIRA’s XDR, cybersecurity, and DNS products. Leading technical pre - sales, solution design, implementation guidance, and customer enablement.
About the role
- Senior Solutions Architect designing integrations between Ada’s AI agents and enterprise systems. Advising clients and deal teams from pre-sales through production launch.
Responsibilities
- Partner with Solutions Consultants on complex deals, owning solution architecture and turning possible solutions into deliverable implementations
- Lead technical deep dives with client business and engineering teams
- Translate business goals into technical requirements and recommend appropriate approaches
- Design technical solutions connecting Ada’s AI Agent to client systems and data, including CRMs, contact centres, commerce platforms, knowledge bases and BI tools
- Use Ada’s APIs, SDKs and MCP
- Design and scope bespoke solutions and implement working proofs of concept
- Drive solutions to production with engineers
- Advise Customer Success on existing and strategic accounts
- Identify technical solutions that improve clients’ AI Agent performance
- Shape feasible technical approaches for pre-sales deals
- Unblock clients when platform or technology issues threaten launches
- Provide technical options to improve automated resolution rates
- Create reusable solution patterns and guides
- Bring recurring client needs to the Product team as evidence-backed input
- Become the go-to expert on Ada integrations and independently lead pre-sales and client technical conversations within the first 90 days
Requirements
- 6+ years in a customer-facing technical role such as solution architect, sales engineer, integration engineer or technical consultant at a SaaS or consulting company
- Experience designing technical solutions across REST APIs, webhooks, SDKs and event-driven patterns
- Experience with OAuth 2.0, JWT, PII handling, design for scale and rate limits, and writing specifications engineers can deliver against
- Experience as the technical lead in complex B2B sales cycles
- Excellent communication with business and engineering stakeholders
- Experience working across CRM and contact centre platforms
- Experience working with AI agents or conversational AI platforms in a customer-facing technical role
- Hands-on experience with Python or JavaScript, AWS, and coding agents such as Claude Code or Codex
- Technically curious and resourceful, comfortable with ambiguity in a fast-moving environment
- Experience with Zendesk, Salesforce, Amazon Connect, Microsoft Dynamics, or Oracle is a plus
- Hands-on experience with MCP or AI agent tooling is a strong plus
Benefits
- Unlimited Vacation
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
- Wellness Account
- Employee & Family Assistance Plan
- Flexible Work Schedule
- Remote-First, In-Person Friendly: Options to work from home or at our local hub
- Learning & Development Budget
- Work from Home Budget
- Access to Cutting-Edge AI Tools
- Hands-On with LLMs
- Benefits and perks apply to full-time, permanent employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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