Technical Solutions Architect designing Juniper and Aruba enterprise networking solutions for Arrow’s channel partners. Leading technical sales engagements, demonstrations, and solution architecture across North America.
About the role
- ServiceNow Elite partner architect designing and deploying IRM/GRC solutions for enterprise clients in Canada. Leading architecture, integrations, Agile sprints, technical oversight, and knowledge transfer.
Responsibilities
- Design, build, and maintain client solutions on the ServiceNow GRC platform
- Assist with proposal development, engagement scoping, and enterprise GRC solution advisory
- Develop roadmaps for broad or complex implementation projects
- Define, design, and develop IRM/GRC solutions based on client requirements
- Configure and code IRM/GRC solutions
- Prepare requirements, design, and test plan documentation
- Define and estimate sprints for Agile projects
- Guide end users on using implemented solutions
- Provide architecture, technical direction, subject matter expertise, and industry best practices
- Integrate ServiceNow with other systems using REST/SOAP and Integration Hub
- Build reports and dashboards using Performance Analytics
- Provide technical guidance and oversight to project team members
- Lead sprints to build, review, and refine use-case functionality
- Conduct training and knowledge transfer
- Develop training and knowledge-transfer documentation
Requirements
- 5–7 years of experience working in professional services, GRC, and/or ServiceNow
- Experience with ITSM, GRC, and security systems integrations and implementations
- Advanced knowledge and experience with security and GRC technologies, such as ServiceNow and Archer
- Ability to develop overall architecture and implementation plans for broad-scope or complex projects
- Demonstrated experience with multiple implementation methodologies/SDLC
- Exposure to ServiceNow Automated Test Framework (ATF), testing software, test-plan development, or regression testing
- University degree or college diploma in Computer Science, Technology, Software Development, Business Information Sciences, or another software programming/coding-related discipline, or equivalent experience
Benefits
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Accommodation available for individuals with disabilities
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