VP leading global Solutions Engineering for Prophix, whose platform helps finance teams plan, report, consolidate, and automate. Driving presales strategy, team growth, and enterprise deal success worldwide.
About the role
- ServiceNow/AI Solution Architect owning Plutus architecture, agentic AI, integrations, and governance. NewRocket helps enterprises transform workflows with ServiceNow and Claude-powered solutions.
Responsibilities
- Own the ServiceNow application architecture for Plutus
- Define the ServiceNow and Plutus application architecture
- Determine how Plutus fits within the customer’s ServiceNow environment
- Design scoped application, workspace, workflow, integration, and agentic AI patterns
- Define how agents, workflows, user experiences, business rules, integrations, and human approvals work together
- Establish technical standards for configuration, extension, governance, and platform guardrails
- Validate AI behavior, escalation logic, guardrails, acceptance criteria, and operational monitoring needs
- Partner with customer technical teams to confirm environment readiness, required connectivity, identity/access considerations, and deployment approach
- Remain actively involved throughout implementation to ensure architecture integrity
Requirements
- ServiceNow platform architecture
- App Engine and scoped applications
- UI Builder and Workspaces
- Flow Designer and IntegrationHub
- REST/API architecture and ServiceNow integration patterns
- ServiceNow AI capabilities, including Now Assist, AI Agent Studio, agent orchestration, and AI-enabled workflow design
- Human-in-the-loop workflow design
- AI governance, guardrails, testing, validation, responsible AI controls, and operational monitoring
- Security and access design within ServiceNow
- Customer environment connectivity, deployment readiness, and technical governance
- Insurance or regulated-industry workflow experience preferred
- Hands-on implementation experience with Now Assist, AI Agent Studio, agent orchestration, or related ServiceNow AI capabilities preferred
- Experience designing ServiceNow solutions for insurance, financial services, risk, compliance, or regulated workflow environments preferred
- Experience with ServiceNow integrations, REST/API patterns, IntegrationHub, or customer environment connectivity preferred
- Experience defining platform governance, technical standards, and scalable implementation patterns for enterprise ServiceNow programs preferred
- Experience with insurance core-system integration concepts, including policy administration, claims, broker/customer platforms, document systems, and insurance data flows preferred
- Understanding of ServiceNow workflows, records, APIs, and agent actions interacting with customer enterprise systems
- Familiarity with REST/API patterns, IntegrationHub, data mapping, data readiness, identity/access, and security considerations in regulated environments
- Ability to evaluate integration complexity, identify dependencies, and partner with customer technical teams without over-positioning the role as a full enterprise integration architect
- Experience supporting insurance, financial services, risk, compliance, or other regulated workflow environments preferred
Benefits
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Disability accommodation support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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