ServiceNow Platform Specialist supporting Alimentiv, a global CRO advancing gastrointestinal disease therapies. Administering, automating, securing, and expanding the enterprise ServiceNow platform.
About the role
- ServiceNow partner architecting and building Moveworks AI Assistant solutions for enterprise customers. Integrating agentic AI with ServiceNow workflows, systems, and governance.
Responsibilities
- Lead the design, build, and rollout of the Moveworks AI Assistant for enterprise customers, integrated end to end with the ServiceNow AI Platform
- Design end-to-end solutions combining Moveworks AI Assistant, Reasoning Engine, enterprise search, ServiceNow workflows, AI Agents, Now Assist, and AI governance
- Translate IT, HR, and enterprise service use cases into agentic solutions that complete work across multiple systems
- Define integration architecture across ServiceNow, identity platforms, HRIS, collaboration channels, and other SaaS tools using REST APIs, webhooks, and event-driven patterns
- Set standards for plugin design, authentication, access control, launch rules, testing, and observability
- Lead design sessions and architecture reviews with client IT, security, and platform teams
- Configure, build, test, and optimize Moveworks Agent Studio agents and plugins
- Build ServiceNow components including Flow Designer, IntegrationHub spokes, Scripted REST APIs, Business Rules, and catalog and knowledge configuration
- Tune enterprise search and knowledge retrieval using RAG; troubleshoot plugin triggering and execution with logs and analytics
- Promote solutions across environments and remediate production issues within scope
- Own Moveworks workstreams from discovery and design through build, test, and deployment using an agile delivery approach
- Coach and mentor Senior Software Engineers and Software Engineers on agentic AI patterns
- Contribute reusable accelerators, plugin templates, and leading practices to NewRocket's AI practice, FlightPath.AI engagements, and Intelligent Agent Crew catalog
- Help pre-sales teams scope Moveworks opportunities and present solution designs to client leaders
Requirements
- 7+ years implementing, configuring, or developing ServiceNow in 2 or more capabilities (ITSM, HRSD, ITOM, CSM), including 2+ years in a solution architect or technical lead role
- 2+ years of hands-on Moveworks experience: Agent Studio or Creator Studio plugins, AI Assistant configuration, enterprise search, or a comparable conversational AI platform
- 4+ years building integrations with REST/SOAP APIs, OAuth and other authentication models, MID Server, and cloud-to-cloud patterns, including bi-directional integrations
- Strong ServiceNow scripting and build skills: Business Rules, Client Scripts, Scripted REST APIs, Flow Designer, IntegrationHub, and UI Builder
- Working knowledge of LLM concepts: prompting, retrieval-augmented generation, agent orchestration, and evaluating AI output quality
- Experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Virtual Agent, or Predictive Intelligence
- Client-facing consulting experience, with the ability to explain complex AI behavior in plain language to IT leaders and business stakeholders
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Willing and able to continue education within the ServiceNow platform and beyond, including ServiceNow competency certifications, module accreditations, and Moveworks Academy courses
- Nice to have: ServiceNow CSA and CAD; CIS-ITSM or CIS-HR; Now Assist or AI Agents micro-certifications
- Nice to have: Moveworks Academy certification
- Nice to have: ITIL 4 Foundation
- Nice to have: Experience migrating Moveworks classic workspaces to the Agentic Automation Engine
- Nice to have: Workday, Okta, Microsoft Teams, or Slack integration experience
- Nice to have: Python or JavaScript beyond the ServiceNow platform and familiarity with MCP or other agent tool standards
- Nice to have: Prior experience at an Elite ServiceNow partner or a large consulting firm
Benefits
- Official ServiceNow training to achieve multiple certifications
- Healthy work-life balance
- Culture that thrives on collaboration and innovation
- Support for professional growth
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Disability accommodation support
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