Spécialiste ServiceNow chez TEHORA, firme québécoise de services techniques et gestion de projets. Conception, développement et intégration de solutions ServiceNow hybrides.
About the role
- ServiceNow Developer configuring ITSM and HRSD platforms for Lightspeed’s cloud commerce business. Building integrations, automations, and enterprise platform enhancements.
Responsibilities
- Own day-to-day configuration, development, and support of the ServiceNow instance
- Develop and configure applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components
- Design, develop, and troubleshoot ServiceNow integrations with third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato
- Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and maintain scalable solutions
- Support and improve ITSM and HRSD workflows and automations, including Incident, Problem, Change, and Request processes
- Administer roles, ACLs, permissions, and platform access controls
- Act as an escalation point for platform-level incidents and perform root cause analysis
- Coordinate with infrastructure, security, vendors, and other technical teams on cross-system issues
- Gather requirements, prioritize backlog, design solutions, and deliver work through development, testing, deployment, and post-launch support
- Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences
- Evaluate releases, test upgrades, remediate breaking changes, and adopt relevant platform capabilities
- Maintain technical documentation, runbooks, integration documentation, and user procedures
- Provide support or training when needed
Requirements
- Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD
- Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax
- Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development
- Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations
- Strong understanding of ITSM processes and their translation into ServiceNow solutions
- Ability to independently troubleshoot complex issues across ServiceNow and connected systems
- Strong problem-solving, communication, and documentation skills
- Experience translating business requirements into scalable technical solutions
- Ability to manage multiple priorities in a fast-paced environment
- ServiceNow CSA or CAD, or ITIL 4 Foundation certification is nice to have, not required
Benefits
- Flexible work environment
- Flexible paid time off and remote work policies
- Equity options
- Contributions to your pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee-led networks, social committees, and sponsored sports teams
- Computer purchase program for a personal MacBook
- Enhanced parental leave
- Medical, dental, wellness, life, and disability insurance
- RRSP plan and match
- Paid parental leave top-up
- Paid time off
- Continuous learning opportunities
- Global mobility
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