Senior ServiceNow Engineer designing and operating ServiceNow solutions for EQ Bank, Canada’s Challenger Bank. Leading feature delivery, integrations, platform reliability, and engineer mentorship.
About the role
- Spécialiste ServiceNow chez TEHORA, firme québécoise de services techniques et gestion de projets. Conception, développement et intégration de solutions ServiceNow hybrides.
Responsibilities
- Design, develop, and configure solutions on the ServiceNow platform
- Analyze business needs and functional requirements
- Create and maintain workflows, forms, and automations
- Configure service catalogs and IT service management processes
- Develop server-side and client-side scripts in JavaScript
- Implement and maintain REST API, SOAP, and MID Server integrations
- Participate in continuous improvement and platform optimization initiatives
- Ensure the quality, performance, and security of deliverables
- Support teams in adopting and using ServiceNow
- Produce the required technical and functional documentation
- Participate in internal assignments and projects for major clients
Requirements
- Hold a bachelor's degree in computer science or a related discipline
- Have a minimum of ten (10) years of relevant experience
- Have significant experience with the ServiceNow platform
- Be proficient in the ITSM, CMDB, Service Catalog, and Flow Designer modules
- Be proficient in server-side and client-side JavaScript
- Have experience with Business Rules, Client Scripts, UI Policies, and UI Actions
- Have experience integrating systems using REST and SOAP APIs
- Have a solid understanding of ITIL processes
- Knowledge of IT architecture, security, and governance is an asset
- Demonstrate autonomy, thoroughness, and excellent analytical skills
- Possess excellent communication, collaboration, and knowledge-transfer skills
- Be fluent in spoken and written French
Benefits
- Remote work and flexibility to accommodate your family obligations
- An entrepreneurial culture that fosters creativity and innovation
- Flexible working hours (depending on the type of employment contract)
- Leave for illness and family events
- Appropriate IT equipment and tools
- A fulfilling and motivating work environment
- Social and environmental initiatives
- Workplace learning program
- Career development opportunities
- Average hourly rate determined based on the candidate's profile
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