Senior ServiceNow Engineer designing and operating ServiceNow solutions for EQ Bank, Canada’s Challenger Bank. Leading feature delivery, integrations, platform reliability, and engineer mentorship.
About the role
- ServiceNow Developer managing ITSM and HRSD configuration, integrations, security, and upgrades. Supporting Lightspeed’s cloud commerce platform through scalable enterprise automation.
Responsibilities
- Own day-to-day configuration, development, and support of the ServiceNow instance
- Develop and configure ServiceNow applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components
- Design, develop, and troubleshoot integrations with third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato
- Monitor platform health, troubleshoot performance issues, and optimize scripts and flows
- Support and improve ServiceNow ITSM and HRSD applications and workflows
- Administer roles, ACLs, permissions, and other access controls
- Act as an escalation point for platform-level incidents and perform root cause analysis
- Coordinate with infrastructure, security, vendors, and other technical teams
- Gather requirements, prioritize the backlog, design solutions, and deliver work through development, testing, deployment, and post-launch support
- Establish reusable development patterns and standards
- Evaluate releases, test upgrades, remediate breaking changes, and adopt new platform capabilities
- Maintain technical documentation, runbooks, integration documentation, and user procedures
- Provide support or training when needed
- Work across development, staging, and production instances with IT and business stakeholders
Requirements
- Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD
- Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax
- Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development
- Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations
- Strong understanding of ITSM processes and their translation into ServiceNow solutions
- Ability to independently troubleshoot complex issues across ServiceNow and connected systems
- Strong problem-solving, communication, and documentation skills
- Experience translating business requirements into scalable technical solutions
- Ability to manage multiple priorities in a fast-paced environment
- Nice to have: experience with HRSD, ITOM, Workday, identity/HR platforms, ServiceNow AI/GenAI and Now Assist, MCP, Service Portal, custom widgets, HTML, CSS, Workato, or other iPaaS platforms
- ServiceNow CSA or CAD, or ITIL 4 Foundation certification is nice to have
- Must be legally eligible to work in the country where the role is advertised
Benefits
- Flexible work environment
- Flexible paid time off and remote work policies
- Equity options
- Contributions to pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee-led networks, social committees, and sponsored sports teams
- Computer purchase program for a personal MacBook
- Enhanced parental leave
- Continuous learning opportunities
- Global mobility
- Medical, dental, wellness, life, and disability insurance
- RRSP plan and match
- Paid parental leave top-up
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Spécialiste ServiceNow chez TEHORA, firme québécoise de services techniques et gestion de projets. Conception, développement et intégration de solutions ServiceNow hybrides.
Architecte ServiceNow concevant les flux de travail, l’automatisation et l’IA pour EDC, société canadienne de financement du commerce. Gouvernance d’architecture et transformation numérique à l’échelle de l’entreprise.
ServiceNow Developer building and supporting ITSM and HRSD solutions for Lightspeed’s global cloud commerce platform. Developing integrations, upgrades, automations, and scalable enterprise workflows.
ServiceNow Developer configuring ITSM and HRSD platforms for Lightspeed’s cloud commerce business. Building integrations, automations, and enterprise platform enhancements.
Senior ServiceNow Developer automating cybersecurity workflows for PwC Canada's managed security services. Integrating ServiceNow with SIEM, SOAR, CMDB, and ticketing platforms.
Développeur·euse ServiceNow chez Lightspeed, plateforme infonuagique de commerce pour commerçants. Configuration, intégrations, soutien ITSM/HRSD et optimisation de la plateforme.
Développeur principal ServiceNow CSM concevant des solutions sécurisées et évolutives pour EDC. Modernisation de la gestion des cas, des intégrations, des flux de travail et de l’automatisation IA.
Senior ServiceNow CSM Developer modernizing case management for Export Development Canada. Building secure workflows, integrations, playbooks, automation, and AI - enabled service experiences.
ServiceNow Developer and product owner building automated platform solutions for Huron, a global consulting organization. Gathering requirements, managing backlogs, and delivering scalable ServiceNow workflows.