ServiceNow Administrator managing Cloudera's HRSD and ITSM platform. Configuring workflows, catalog services, CMDB data, access controls and continuous improvements.
About the role
- ServiceNow Developer configuring order-management and customer-facing workflows for Zaelab’s commerce technology practice. Integrating ServiceNow with CRM, CPQ, ERP, billing, and fulfillment platforms.
Responsibilities
- Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes
- Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities
- Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products
- Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions
- Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems
- Participate in requirements gathering, solution design, testing, deployment, and production support activities
- Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards
- Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities
- Create and maintain technical documentation for configurations, integrations, and processes
Requirements
- 3+ years of hands-on ServiceNow configuration or development experience
- Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration
- Experience working directly with business stakeholders to translate requirements into technical solutions
- Strong understanding of ServiceNow platform architecture and best practices
- Experience working within Agile delivery environments
- Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM)
- Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products
- Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes
- Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms
- ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications
Benefits
- Unlimited Vacation/PTO
- Full Health Benefits and 401k Fixed Percentage Plan (USA only)
- RRSP (Canada)
- Fully remote and distributed teams
- Paid Parental Leave
- Ongoing training and education opportunities
- 0% Bureaucracy Culture - Focus is on responsibilities, not title
- Equal-opportunity employer
- Workplace accommodations
- Inclusive, accessible work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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