Senior ServiceNow Engineer designing and operating ServiceNow solutions for EQ Bank, Canada’s Challenger Bank. Leading feature delivery, integrations, platform reliability, and engineer mentorship.
EC
ServiceNow CSM Architect
Posted 5 days ago
About the role
- Architecte ServiceNow concevant les flux de travail, l’automatisation et l’IA pour EDC, société canadienne de financement du commerce. Gouvernance d’architecture et transformation numérique à l’échelle de l’entreprise.
Responsibilities
- Participate in defining and maintaining the architectural vision and roadmap for ServiceNow workflows, case management, knowledge management, and automation capabilities
- Define architecture standards for workflows and automation
- Establish target-state architecture in ServiceNow and other automation platforms
- Identify opportunities to standardize, simplify, automate, and optimize business processes
- Define architecture principles, standards, governance practices, and design patterns for automation, integrations, data, security, and ServiceNow configuration
- Lead architecture reviews and design governance
- Develop integration, security, and data architecture patterns
- Evaluate AI, intelligent automation, and workflow orchestration capabilities
- Create reusable architecture patterns and implementation standards
- Support multiple delivery teams in adopting enterprise platforms
- Conduct feasibility studies, assess new capabilities and trends, and make recommendations
- Provide technical leadership and architectural guidance to product teams, analysts, developers, and vendors
- Collaborate with ServiceNow services, Legal, Operations, Risk Management, and Enterprise Architecture to ensure end-to-end experiences and alignment with the digital roadmap
Requirements
- University degree in Computer Science, Information Technology, Engineering, Business Technology Management, or a related discipline
- At least 10 years of experience in enterprise architecture, platform architecture, business solution architecture, or digital transformation initiatives
- At least 10 years of hands-on experience designing and delivering complex enterprise solutions using CSM and automation platforms
- ServiceNow certifications relevant to the role
- Proven experience designing workflows, case management solutions, and process automation capabilities using ServiceNow
- Excellent understanding of ServiceNow platform architecture and governance, workflow design, integration modeling, security, data management, and platform scalability
- Experience leading cross-functional business process transformation initiatives
- Ability to analyze complex business needs and translate them into practical, sustainable technology solutions
- Experience establishing target-state architectures, technology roadmaps, and architecture standards for enterprise platforms
- Experience in workflow architecture
- Experience with integration and API architectures
- Experience designing enterprise-scale automation and orchestration solutions
- Strong consulting, facilitation, and communication skills, with the ability to influence leaders
- Experience working in Agile delivery environments and with cross-functional product teams
- Candidates must be legally eligible to work in Canada at the time of application; Canadian citizens and permanent residents preferred
- Candidates must meet government security requirements
Benefits
- Performance-based compensation
- Competitive compensation and benefits package
- Various hybrid work options
- Three to four weeks of vacation
- Office closure period
- Shorter summer Fridays
- Meeting-free Fridays
- Continuous learning opportunities
- Training programs and workshops
- Language training
- Diverse and inclusive workplace
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer activities and corporate social responsibility programs
- Relocation assistance for eligible candidates
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Spécialiste ServiceNow chez TEHORA, firme québécoise de services techniques et gestion de projets. Conception, développement et intégration de solutions ServiceNow hybrides.
ServiceNow Developer building and supporting ITSM and HRSD solutions for Lightspeed’s global cloud commerce platform. Developing integrations, upgrades, automations, and scalable enterprise workflows.
ServiceNow Developer managing ITSM and HRSD configuration, integrations, security, and upgrades. Supporting Lightspeed’s cloud commerce platform through scalable enterprise automation.
ServiceNow Developer configuring ITSM and HRSD platforms for Lightspeed’s cloud commerce business. Building integrations, automations, and enterprise platform enhancements.
Senior ServiceNow Developer automating cybersecurity workflows for PwC Canada's managed security services. Integrating ServiceNow with SIEM, SOAR, CMDB, and ticketing platforms.
Développeur·euse ServiceNow chez Lightspeed, plateforme infonuagique de commerce pour commerçants. Configuration, intégrations, soutien ITSM/HRSD et optimisation de la plateforme.
Développeur principal ServiceNow CSM concevant des solutions sécurisées et évolutives pour EDC. Modernisation de la gestion des cas, des intégrations, des flux de travail et de l’automatisation IA.
Senior ServiceNow CSM Developer modernizing case management for Export Development Canada. Building secure workflows, integrations, playbooks, automation, and AI - enabled service experiences.
ServiceNow Developer and product owner building automated platform solutions for Huron, a global consulting organization. Gathering requirements, managing backlogs, and delivering scalable ServiceNow workflows.