Senior ServiceNow Engineer designing and operating ServiceNow solutions for EQ Bank, Canada’s Challenger Bank. Leading feature delivery, integrations, platform reliability, and engineer mentorship.
About the role
- ServiceNow Administrator managing Cloudera's HRSD and ITSM platform. Configuring workflows, catalog services, CMDB data, access controls and continuous improvements.
Responsibilities
- Own the day-to-day administration and continuous improvement of Cloudera's ServiceNow platform across HR Service Delivery and IT Service Management
- Keep the platform healthy and configure new services
- Turn manual processes into reliable, measurable workflows
- Work with HR systems, IT operations and service owners across the business
- Take over from implementation partners as the platform moves into steady state
- Perform daily administration of users, groups, roles and access controls
- Configure and maintain HR Service Delivery, including HR services, Centres of Excellence, SLAs, flows and assignment rules
- Configure and maintain ITSM processes, including incident, request, change and knowledge
- Create and maintain service catalog items for HR and IT services
- Support the accuracy and health of the CMDB and related data
- Test and validate new features, upgrades and enhancements using Update Sets and platform standards
- Document configurations, procedures and standard operating processes
- Act as the first point of contact for service owners requesting platform changes
Requirements
- 3 or more years of hands-on ServiceNow administration experience
- ServiceNow HRSD experience, including HR Case Management and HR Agent Workspace
- Working knowledge of core ITSM processes: incident, request, change and knowledge
- Experience with catalog management and Flow Designer
- A disciplined approach to platform standards, change control and documentation
- Strong communication and collaboration skills
- ServiceNow Certified System Administrator (CSA) may also be required/preferred
- Certified Implementation Specialist, HR (CIS-HR) or ITSM (CIS-ITSM) may also be required/preferred
- Experience of one or more ServiceNow implementations may also be required/preferred
- CMDB or ITOM experience may also be required/preferred
- Scripting experience in JavaScript (Glide API) may also be required/preferred
Benefits
- Generous PTO Policy
- Unplugged Days supporting work-life balance
- Flexible WFH Policy
- Mental & Physical Wellness programs
- Phone and Internet Reimbursement program
- Access to Continued Career Development
- Comprehensive Benefits and Competitive Packages
- Paid Volunteer Time
- Employee Resource Groups
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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