Join EXP as a CPI to work on electrical building projects, offering innovative solutions and a dynamic learning environment. Engage in various sectors while developing technical expertise.
About the role
- Forward Deployed Engineer II developing solutions for AI-native insurance platforms. Coding, implementing custom configs, and collaborating across teams in a fast-paced environment.
Responsibilities
- This role will be heavily hands-on with coding, including writing and debugging production and integration code in languages such as Python, JavaScript, and SQL as part of customer implementations and internal tooling.
- Lead execution and delivery of complex customer implementations.
- Estimate timelines, identify implementation risks, and adjust plans as needed.
- Implement real-world scenarios — including custom configurations and integrations — adapting the product to fit client systems and workflows.
- Own regular segments of customer-facing calls, UAT (user acceptance testing) feedback, and guiding customers through issue resolution or configuration adjustments.
- Collaborate across functions (Product, Engineering, Customer Success) to coordinate dependencies and communicate impacts of potential changes or customizations.
- Drive internal process improvements and automation to reduce manual efforts and improve delivery efficiency.
- Create and maintain robust documentation (runbooks, best practices, delivery playbooks) and share learnings with junior FDEs.
Requirements
- B.S. in Computer Science or a related technical discipline, or equivalent experience
- 3-5+ years of software engineering, systems engineering, or technical product/program management experience
- Strong programming or configuration skills (e.g., JavaScript, SQL) and demonstrated ability to navigate multiple product domains.
- Comfortable interacting with customers, handling technical discovery, and translating business needs into scoped deliverables.
- Proven ability to coordinate across teams, anticipate dependencies or blockers, and escalate risks appropriately.
- Mentor or coach more junior team members; contribute to process improvements and internal knowledge sharing.
Benefits
- Total compensation package includes stock options
- Additional perks included
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