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About the role
- Customer Account Representative managing customer accounts, receivables, and collections for Finning Canada. Supporting credit administration, dispute resolution, and customer service in Edmonton.
Responsibilities
- Manage an assigned portfolio of customer accounts, including account monitoring, collections activities, and maintenance of customer credit records
- Contact customers regarding outstanding balances and negotiate payment arrangements within established guidelines
- Monitor account aging, delinquency trends, and potential credit risks, escalating concerns as appropriate
- Perform account reconciliations and investigate payment discrepancies, short payments, deductions, and disputes
- Process approved account adjustments and small-balance write-offs in accordance with company policies
- Identify and escalate high-risk accounts, legal matters, repossessions, liens, bankruptcies, and other exceptions
- Maintain accurate and timely account documentation, collection notes, and customer communications
- Meet or exceed established collection and delinquency reduction targets
- Provide customer service related to account, billing, payment, and credit inquiries
- Respond to requests for invoice copies, payment information, credit card authorizations, refunds, netting agreements, and other account-related activities
- Support customers and internal stakeholders in resolving account discrepancies and payment issues
- Build and maintain positive working relationships with customers while managing collection activities
- Review and approve credit holds and credit releases within assigned authority levels
- Escalate exceptions and non-routine credit decisions as required
- Support the administration of customer credit accounts in accordance with company policies and procedures
- Prepare and maintain weekly, monthly, and ad hoc accounts receivable and collections reports
- Contribute to process improvement initiatives
- Perform other related duties and responsibilities as assigned
Requirements
- 1 to 3 years of experience in accounts receivable, collections, customer account administration, finance, or a related business environment
- Experience managing customer accounts, collections activities, account reconciliations, and dispute resolution
- Experience working with ERP systems, financial software, or customer account management systems is considered an asset
- Post-secondary education in Business Administration, Accounting, Finance, or a related discipline is considered an asset
- Working knowledge of accounts receivable, collections practices, credit management, and customer account administration
- Understanding of basic accounting principles and business processes
- Familiarity with credit, privacy, and financial compliance requirements is considered an asset
- Knowledge of corporate policies, procedures, and safety requirements
- Strong customer service and relationship-building skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to professionally handle difficult customer conversations while maintaining positive business relationships
- Strong organizational and time management skills with the ability to manage competing priorities and deadlines
- Demonstrated analytical, problem-solving, and decision-making abilities
- High level of accuracy and attention to detail
- Ability to work independently while contributing effectively within a team environment
- Proficiency in Microsoft Office applications, particularly Excel, with strong account reconciliation and data analysis capabilities
Benefits
- Permanent, full-time employment
- Collaborative and supportive team environment
- Professional growth and career development opportunities
- Equal opportunity employer
- Reasonable accommodations/adjustments during the recruitment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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