Nestlé factory maintenance manager overseeing plant engineering, utilities, safety, and maintenance operations. Managing capital projects, energy efficiency, equipment reliability, and maintenance teams.
About the role
- Gestionnaire régional supervisant audits, franchisés et performance financière des restaurants Foodtastic à Montréal. Développement des équipes, sécurité alimentaire et ouvertures de nouveaux restaurants.
Responsibilities
- Collaborate with managers and franchisees to develop and facilitate the capabilities required to achieve results in assigned restaurants.
- Conduct audits and inspections to ensure compliance with brand standards.
- Develop action plans with managers and franchisees to improve operational performance.
- Oversee sales, performance, customer experience scores, food safety, and associate engagement across the region.
- Build trusted relationships with managers and franchisees through targeted restaurant visits.
- Conduct restaurant operations and evaluations according to the frequency defined in the brand’s annual plans.
- Assess brand standards, front-of-house service, back-of-house operations, health and safety, employee relations, and food sanitation.
- Observe, evaluate, and rate restaurants according to established audits.
- Coach, educate, and motivate employees, managers, and franchisees to change their behaviors.
- Identify gaps, opportunities, and root causes related to operating standards and customer satisfaction.
- Teach managers and franchisees solutions to address identified gaps.
- Report and resolve key issues raised during audits, and report trends at team meetings and one-on-one discussions.
- Act as a liaison between managers, franchisees, and the brand leadership team to resolve issues affecting the customer experience.
- Prepare for audits by analyzing financial performance, previous audit results, and ongoing action plans.
- Lead all aspects of new restaurant openings and ensure they achieve their business objectives.
- Visit restaurants according to the frequency required by the segmentation model.
- Coach and develop employees, track their individual development plans, and strengthen their leadership.
- Ensure compliance with the selection process, develop and retain associates, and maintain a candidate pipeline.
- Establish business and financial objectives with managers and franchisees.
- Recommend operational improvements to increase comparable-restaurant sales or reduce costs.
- Identify opportunities and best practices to improve restaurant profitability.
- Complete a quarterly business update for the region.
- Ensure compliance with employment standards, human rights, health, and safety requirements.
- Ensure the implementation of and compliance with food safety programs.
Requirements
- 3 to 5 years of experience as a Regional Operations Manager (ROM) is required; multi-unit experience is preferred.
- Postsecondary education.
- Bilingual in spoken and written French and English.
- Experience in restaurant operations is preferred.
- Strategic thinker.
- Results-oriented.
- Strong communication skills.
- Effective conflict management skills.
- Strong influencing skills.
- Strong teamwork skills.
- Ability to work with different personality types.
- Ability to identify talent and help leaders develop strong leadership skills.
- Clear understanding of menu specifications.
- Ability to conduct detailed audits throughout the year.
- Ability to drive adoption and sustainability of new systems and tools across the brand.
- Ability to facilitate workshops and presentations.
- Availability to travel between multiple units across a large territory.
Benefits
- Market-competitive compensation.
- Complimentary coffee, beverages, and snacks at the office.
- Free parking at the office.
- Complimentary gym access (Montreal office).
- Summer Fridays.
- One hour of paid lunch.
- Virtual health care.
- Company social events.
- Group benefits plan, including health, dental, and long-term disability coverage.
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Gestionnaire régional supervisant audits, performance financière et sécurité alimentaire des restaurants Foodtastic. Développement des franchisés, managers et équipes pour améliorer les résultats opérationnels.
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