About the role

Staff Software Engineer developing reliable and scalable platform systems for Found, enhancing tools for the self-employed. Collaborate across teams to drive excellence in observability, mentoring, and engineering quality.

Responsibilities

Architect the future version(s) of our key systems like databases, distributed jobs and many others, while taking into account our scaling needs.
Design and implement developer tooling that makes development and deployments safer, reproducible, and easy to rollout.
Drive excellence in observability and monitoring while guiding incident response to ensure issues are resolved quickly and we build a great on-call experience.
Collaborate with engineering teams to maintain a high level of technical quality across our systems while addressing debt, upgrades and platform improvements.
Mentor engineering on how to design reliable, fault-tolerant systems and easy-to-use runbooks for when things go wrong.

8+ years of experience with backend technologies in a public cloud environment.
Proven track record of scaling and troubleshooting production systems or services while leading cross-functional projects with business impact.
Deep understanding of end-to-end request flow and how system components interact across the stack—from frontend through CDN/WAF, load balancing, and backend services—with the ability to reason about performance, reliability, and failure modes at any layer.
Strong fundamental knowledge of SLAs and SLOs, as well as ideas around how to implement them at a fast-paced company.
Experience managing tech debt and driving engineering quality improvements across multiple teams.
Experience with opentelemetry, statsd, or Prometheus.
Working knowledge of compliance frameworks like PCI and SOC2.
Experience with infrastructure as code (Terraform, cloudformation, etc).
Familiarity with Sidekiq, Redis, or other async job processing systems.
Experience with mobile app infrastructure (Capacitor, React Native).
Experience building internal tooling or bots to improve engineering workflows.
Interest in financial services, accounting, and/or self-employment.

401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.
Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by Found qualify for 16 weeks of flexible parental leave.
Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.
Work anywhere: We have Found offices in SF and NYC. For team members who work outside those cities, Found also supports fully remote working.
Meaningful equity: Everyone on our team should feel and act like an owner, which is why Found offers industry-competitive equity to all of our employees.
Generous vacation policy: Vacations, appointments, mental health days- take the time you need.