The only unified platform for managing contracting, third‑party compliance, and spend.

Gatekeeper

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solutions-engineer

Gatekeeper is a SaaS platform that automates contract lifecycle management, vendor lifecycle management, third‑party risk and compliance monitoring, and spend management for procurement, finance and legal teams. It unifies vendor, contract and spend data, provides AI-powered agents for contract and third-party automation, integrates with ERPs and over 1,700 applications, and delivers continuous monitoring and audit readiness to reduce onboarding time, accelerate contracting, and surface savings.

• Lead and partner with the Account Director to manage a portfolio of high-value and Enterprise customers, acting as their key strategic and technical point of contact.
• Mentor and coach Solutions Engineers, acting as a point of escalation, providing guidance, and helping to develop their skills.
• Own and lead the full customer journey, from complex, multi-phase implementations to long-term strategic success, ensuring all metrics are met and adopted.
• Oversee and manage complex technical actions, including advanced configuration requests, workflow design, data migration strategy, and user permissions.
• Lead customers in translating complex business processes into efficient, scalable Gatekeeper workflows and automations.
• Act as a senior escalation point for technical support, troubleshooting complex issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions.
• Be the voice of your customer, championing their needs and providing structured feedback to the Product team to influence the roadmap.
• Drive the strategy for customer health and usage, identifying opportunities for optimisation and mitigating any engagement or usage risks.
• Define and track key success metrics such as Time to First Value (TTFV) for your customers inline with the phased implementation approach.
• Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director.
• Support the renewal process by preparing reviews, demonstrating long-term value, and highlighting key platform engagement.
• Stay at the forefront of new product releases, best practices, and AI advancements, sharing knowledge with the team.


Senior Solutions Engineer

Senior Solutions Engineer for enterprise customers at Gatekeeper. Managing implementations and mentoring Solutions Engineers while ensuring client satisfaction with Gatekeeper's platform.

• Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact.
• Take ownership of the full customer journey, guiding them from implementation to long-term success and ensuring phased implementation metrics are met and adopted.
• Manage day-to-day technical actions, including configuration requests, workflow configuration updates, user permissions, and data updates.
• Help customers translate their business processes into efficient Gatekeeper workflows.
• Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions.
• Build deep relationships with your portfolio to understand their business processes, strategic goals, and usage requirements.
• Be the voice of your customer, championing their needs and suggesting Gatekeeper functionality enhancements.
• Proactively monitor customer health and usage, identifying opportunities for optimisation from product releases and raising any engagement or usage risks to the Senior Solutions Engineer.
• Track key success metrics such as Time to First Value for your customers inline with the phased implementation approach.
• Meticulously document customer configurations and key interactions to ensure transparency across Gatekeeper colleagues.
• Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director.
• Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value, and highlighting key platform engagement.
• Stay curious and up to date with new product releases, best practices and AI advancements.

Solutions Engineer

Solutions Engineer providing technical support and managing customer journeys for SaaS implementations. Ensuring successful adoption and optimizing workflows throughout the customer experience.

Gatekeeper

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Senior Solutions Engineer

Gatekeeper

Solutions Engineer

Gatekeeper