About the role

Manage teams designing AI workflows at Magical, improving processes and customer solutions through innovative technology. Collaborate closely with engineering for high-stakes integrations and feedback-based enhancements.

Responsibilities

Manage FDE's who design and orchestrate agentic workflows by combining AI prompting with Magical’s multi-agent platform, extending its capabilities to solve complex, customer-specific challenges.
Act as a technical bridge between customers and Magical’s product and engineering teams, capturing real-world feedback and translating it into platform improvements.
Diagnose and resolve issues across deployments, integrations, and performance optimizations, ensuring reliability in high-stakes environments like healthcare.
Shape the internal playbook by building tools, documentation, and reference implementations that accelerate future customer rollouts and scale Magical’s multi-agent ecosystem.

3+ years of experience in engineering, QA engineering, solutions engineering, or similar technical background
You have managed teams of 4 (or more) engineers
You’re deeply curious about AI prompting, multi-agent systems, and automation. Prior experience here is a plus, but a fast learner with strong fundamentals will thrive.
Have a strong bias towards action, a willingness to do whatever it takes, and embody show > tell
Have a strong sense of agency, effectively prioritizing and unblocking yourself without much outside input.
You thrive in early-stage chaos: you’re excited to define the playbook rather than follow one.
Studied science or engineering in college (dropout welcome)
Located in Toronto or willing to relocate