Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
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Client Success Coordinator – Health System Partnerships
Posted last month
About the role
- Client Success Coordinator supporting Maple, Canada's on-demand healthcare platform, with government and health-system partnerships. Coordinating meetings, reporting, eligibility workflows and provider operations.
Responsibilities
- Coordinate partner meetings end-to-end, including agendas, preparation, participation, action-item tracking and follow-up
- Own recurring partner reporting workflows using automated and manual sources and surface relevant insights
- Process and review manual partner eligibility files and support eligibility issue resolution
- Connect Health System Partnerships with Provider Network Operations on provider-related matters
- Triage provider-related partner questions to the appropriate internal team
- Maintain accurate partner information in Salesforce CRM and keep program documentation current
- Maintain shared documentation, templates, playbooks and SOPs
- Coordinate operational components of onboarding for new Health System Partnerships team members
- Provide day-to-day partner support by troubleshooting and coordinating escalated issues
- Support eligibility inquiries for Maple's Customer Support Team and partner-raised questions
- Collect, organize and share partner and patient feedback for action by appropriate owners
- Support process-improvement initiatives that reduce administrative burden and create team capacity
- Build expertise in Maple's tools, systems, partner programs and the collaboration model with Provider Network Operations
- Deliver at least one meaningful team-enablement improvement within the first 12–18 months
Requirements
- At least one year of experience in a client-facing role, such as client success, account coordination, customer support or account management
- An undergraduate degree in business, health administration, public health, communications or a related field, or equivalent professional experience
- Strong written and verbal communication skills
- Active listening and timely follow-through
- Proactive, highly organized way of working
- Strong attention to detail across documents, data and processes
- Comfort collaborating across teams
- Ability to learn new platforms quickly, including AI tools
- Confidence working in Google Workspace (Docs, Sheets and Slides)
- Criminal record check (EPIC) and identity verification required as a condition of employment
- Additional employment or education verification may be conducted depending on role requirements
- Bonus: bilingual English and French; interest in public health or healthcare experience; CRM experience ideally Salesforce; Asana experience; process documentation and operations improvement background
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family; care starts on day one
- Medical, dental and life insurance
- Health spending account
- Annual flex benefits budget for professional development, wellness expenses or a one-time boost to retirement savings
- 10 dedicated health days
- Work internationally in eligible countries for up to five days per year
- Group retirement savings plan
- 3 weeks vacation
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