Test Support Operations Associate running Acuity Insights’ Casper assessment operations for higher education applicants. Preparing test cycles, resolving issues, supporting applicants, and improving operational processes.
About the role
- Provider Operations Coordinator managing the provider network operations team at Maple. Responsible for onboarding new providers, supporting communications, and monitoring KPIs.
Responsibilities
- Triage the provider support inbox and Slack channel — routing inquiries to the right owner and responding directly as needed
- Coordinate new providers through the onboarding process end-to-end
- Support our provider quality and feedback loop — tracking themes by provider and delivering targeted education using pre-approved templates
- Provide administrative support for mass provider communications, coordinating content drafting and shipping through HubSpot
- Support weekly KPI monitoring across specialties and jurisdictions, presenting weekly KPIs to the provider team
- Support the setup of new specialties on our platform, troubleshoot configuration issues, and manage the pool of providers for each specialty
- Run the monthly regulatory scan — tracking changes to healthcare laws and regulations across the provinces and territories Maple operates in, so we stay compliant as the landscape shifts
Requirements
- An undergraduate degree in business, commerce, health administration, communications, or a related field, plus 1–2 years of experience — including internships — in a coordinator, administrator, or operations support role
- A high degree of organization — you can manage a high volume of manual admin tasks meticulously and keep multiple moving parts on track without letting things slip
- A proactive, "over-communicative" internal communication style — you keep partners in the loop, flag issues early, and make it easy for the team to know where things stand
- Strong written communication skills — you can respond to inbound inquiries clearly, warmly, and professionally
- Strong prioritization skills — you can juggle inbox triage, onboarding queues, KPI pulls, and ad-hoc requests, and know when to escalate versus resolve
- A collaborative, service-oriented mindset — you enjoy being the link between teams and workstreams
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
- Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
- Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
- Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
- Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
- Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
- Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan
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