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Bilingual Lab and Referral Operations Coordinator – French/English
Posted last month
About the role
- Bilingual coordinator managing lab and referral documentation for Maple, Canada's virtual healthcare platform. Supporting clinicians, patients and partners through accurate administrative workflows.
Responsibilities
- Own a high volume of incoming lab and referral documentation, including faxes, voicemails and digital records
- Process and manage documentation according to privacy and security standards
- Upload, route and track lab results and referral information for clinician review and follow-up
- Respond to urgent lab communications and quickly escalate critical results
- Investigate missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to resolve issues
- Maintain accurate patient records and align patient information with lab or referral data
- Support public health reporting and compliance-related documentation
- Collaborate with Customer Support and Care Delivery teams on lab- and referral-related questions
- Meet accuracy, quality, productivity and turnaround expectations
- Build proficiency in lab and referral workflows, tools and privacy requirements and manage administrative tasks independently
Requirements
- Two or more years of experience in an administrative or operations role
- Medical Office Assistant or Medical Receptionist background, or experience in a healthcare or clinic environment, is an asset
- Fluency in both French and English, written and verbal
- Detail-oriented mindset with commitment to accuracy, quality and process adherence
- Ability to manage multiple tasks and deadlines independently in a fast-paced, high-volume environment
- Strong written and verbal communication skills
- Problem-solving and critical thinking skills
- Comfort learning and navigating multiple systems and tools
- Experience with Google Workspace, PDF management tools and Slack is an asset
- Employment offer subject to criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted depending on role requirements
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family; care starts on day one
- Medical, dental and life insurance
- Health spending account
- Annual flex benefits budget for professional development, wellness expenses or a one-time boost to retirement savings
- 10 dedicated health days for rest, medical appointments or caregiving
- Destination days: work internationally in eligible countries for up to five days per year
- Group retirement savings plan
- 3 weeks vacation
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