Senior Learning Experience Designer

Posted 2 weeks ago

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About the role

  • Senior Learning Experience Designer creating scalable, digital-first learning experiences for GitLab customers. Designing outcome-driven courses that help users effectively use the DevSecOps platform.

Responsibilities

  • Design, develop, and maintain scalable digital learning experiences for GitLab customers, with a focus on self-paced eLearning and virtual instructor-led courses that align to defined learning outcomes
  • Create clear, engaging educational content across formats (eLearning modules, slide presentations, facilitator guides, videos, hands-on labs, assessments) that supports GitLab certification, accreditation, and enablement programs
  • Build and iterate multi-module learning paths delivered through our Learning Management System and virtual delivery platforms that help customers adopt GitLab, deepen product expertise, and drive measurable product usage
  • Collaborate closely with Education Services, curriculum developers, subject matter experts, and cross-functional partners (such as Product, Engineering, Support, and Professional Services) to ensure learning content reflects current product capabilities and business priorities
  • Design and refine virtual training experiences, workshops, and lab-based activities that give learners practical, guided opportunities to apply GitLab concepts in realistic technical environments
  • Analyze learner, course, and program performance data to surface insights and make recommendations that improve content quality, learner engagement, knowledge retention, and program effectiveness
  • Enable and support instructors, facilitators, and internal stakeholders by providing clear documentation, teaching materials, and guidance on how to deliver GitLab education content consistently in virtual environments
  • Maintain a consistent instructional approach, visual style, and content standards across digital and virtual learning experiences while managing multiple projects, timelines, and stakeholders in an all-remote, asynchronous environment.

Requirements

  • Background in instructional design, learning experience design, curriculum development, technical training, or related fields such as education, learning and development, or enablement
  • Experience using eLearning authoring tools and digital learning platforms (such as Articulate Rise, Storyline, Captivate, Clueso, or Camtasia), including basic configuration, publishing, and analytics
  • Experience developing and executing digital learning programs and campaigns across channels like self-paced eLearning, virtual instructor led training, video, interactive labs, and presentations
  • Ability to analyze learner and platform metrics to assess performance and optimize courses, learning paths, assessments, and certifications
  • Skill in planning and managing learning projects, coordinating with multiple stakeholders and subject matter experts, and meeting deadlines in a structured, organized way
  • Proven experience helping to shape and implement learning strategies and initiatives that support product adoption, customer outcomes, and business goals
  • Strong written and verbal communication skills with the ability to explain complex technical concepts clearly to different audiences and learning formats
  • Ability to work independently and collaboratively in a distributed team, with openness to learning new tools and applying transferable skills from related technical or educational disciplines.

Benefits

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave
  • Home Office Support

Job type

Full Time

Experience level

Senior

Salary

$94,100 - $201,600 per year

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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