AI transformation leader shaping product and design operations for GitLab’s DevSecOps platform. Building agents, prioritizing AI initiatives, and driving organizational adoption.
About the role
- Member and Partner Experience Design Consultant at Beneva enhancing customer experience for members and partners through design strategies. Leading workshops and collaborating with various business sectors.
Responsibilities
- Monitor experience-related trends and competitor activity
- Prepare and facilitate design thinking workshops
- Work closely with various business units
- Collaborate closely with CX, omnichannel, and digital experts
- Identify qualitative research needs and contribute to conducting research activities
- Design or guide the design of experience prototypes and test them using an iterative approach
- Contribute to the development of Beneva’s design community of practice and design toolkit
Requirements
- Bachelor’s degree in design, marketing, or equivalent
- Minimum 7 years of relevant experience in experience design
- Experience working in a matrixed environment within a large organization
- Strong knowledge of behavioral research principles, trend and market monitoring, and CX data analysis
- Proficient in design thinking principles
- Proficient with Microsoft Office suite and Mural
- Skilled in storytelling and delivering impactful presentations
- Strong command of omnichannel and business terminology
- Fluency in French and intermediate proficiency in English
Benefits
- Health insurance
- Defined benefit pension plan
- Flexible schedule
- Vacation time
- Telemedicine program
- Employee assistance program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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