Member and Partner Experience Design Consultant at Beneva enhancing customer experience for members and partners through design strategies. Leading workshops and collaborating with various business sectors.
Responsibilities
Monitor experience-related trends and competitor activity
Prepare and facilitate design thinking workshops
Work closely with various business units
Collaborate closely with CX, omnichannel, and digital experts
Identify qualitative research needs and contribute to conducting research activities
Design or guide the design of experience prototypes and test them using an iterative approach
Contribute to the development of Beneva’s design community of practice and design toolkit
Requirements
Bachelor’s degree in design, marketing, or equivalent
Minimum 7 years of relevant experience in experience design
Experience working in a matrixed environment within a large organization
Strong knowledge of behavioral research principles, trend and market monitoring, and CX data analysis
Proficient in design thinking principles
Proficient with Microsoft Office suite and Mural
Skilled in storytelling and delivering impactful presentations
Strong command of omnichannel and business terminology
Fluency in French and intermediate proficiency in English
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