Senior Network Analyst advancing Intact’s Canadian property and casualty insurance network infrastructure. Supporting secure LAN/WAN, data centers, automation, performance, and 24x7 operations.
About the role
- Network Administrator maintaining and troubleshooting network infrastructure at GoodLife Fitness. Deploying new technologies and supporting existing IT services for enhanced performance.
Responsibilities
- Facilitate the integration of new technologies into infrastructure networks while also supporting and improving current Information Technology Services
- Deploy, configure, test, maintain, monitor, and troubleshoot server, software, and networked peripheral devices
- Perform analysis, diagnosis, and resolution of complex infrastructure problems for a variety of end users
- Recommend and implement corrective solutions
- Receive and resolve escalation service desk tickets
- Construct, install, and test customized configurations based on various platforms and operating systems
- Support the I.T.S. Team in research and development of new technologies to improve I.T. Services
- Evaluate and recommend products for purchase
- Support development, deployment, and maintenance of various I.T.S projects and services
- Write technical specifications for I.T. Services
- Create and maintain other related documentation
- Recommend, schedule, and perform system improvements, upgrades, and repairs
- Liaise with third-party support and equipment vendors
- Remain technically competent. Keep apprised of changes in the technologies available and directions of future technology development
Requirements
- Diploma or Degree in the field of IT Operations with a minimum 4 years server / networking equivalent work experience
- I.T. Certifications would be an asset
- 3-4 years of I.T. Operations experience
- Hands-on troubleshooting experience
- Working technical knowledge of current network protocols, operating systems, and standards, including TCP/IP, HTTP, POP3, SMTP, Windows Server 2003 - 2008R2, Windows networking concepts, Microsoft Office applications, corporate and personal anti-virus software
- Support of switches, firewalls, security, and mobile devices
- Experience in an Information Technology service management oriented environment such as MOF or ITIL would be an asset
- Ability to plan, research topics and be creative
- Ability to multi task, persevere, and adapt
- High judgment and tact capabilities
- Knowledge of San, Vlan, and virtualization(HyperV, VMware) technologies
- Ability to read and understand technical manuals, procedural documentation, and OEM guides
- Ability to create and maintain documentation
- Understanding of the organization’s goals and objectives
- Self motivated and directed with a keen attention to detail
- Excellent analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong customer-service orientation with organizational and time management skills
- On-call availability for “emergencies”
- Sitting for extended periods of time
- Weekend hours for monthly maintenance updates
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
- Occasional inspection of cables in floors and ceilings, server racks
- Occasional travel to GoodLife clubs or offsite meetings and conferences
Benefits
- bonuses in addition to the base salary
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