Platform Engineer securing and scaling Swamp Club’s agent - driven infrastructure. Improving reliability, performance, compliance automation, and operational guardrails across the business platform.
About the role
- Staff Fullstack Engineer building Grafana Cloud billing, usage, and marketplace systems. Improving reliability across Go services, React applications, Kubernetes, and cloud infrastructure.
Responsibilities
- Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows
- Build and maintain backend services primarily in Go, with Node.js also present in the stack
- Contribute to TypeScript/React applications to deliver complete features
- Improve correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery
- Replace recurring manual tasks with maintainable automation and operational workflows
- Maintain infrastructure including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration
- Use infrastructure as code and automated delivery pipelines
- Investigate production issues across application code, databases and infrastructure
- Plan and execute service deployments, database changes and infrastructure migrations
- Build and maintain cloud marketplace and external business-system integrations
- Deliver projects from requirements through implementation, testing, rollout and production support
- Support audit requirements through traceable and testable changes
- Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads
- Provide technical leadership through design discussions, code reviews and mentoring
- Participate in the on-call rotation and improve dashboards, alerts, runbooks and recovery procedures
Requirements
- Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on
- Strong experience building and operating production backend systems in Go
- Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies
- Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services
- Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes
- Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes
- Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts
- Ability to investigate production problems using logs, metrics and traces
- Record of delivering projects end to end
- Experience working remotely with asynchronous communication across time zones
- Ability to learn unfamiliar domains and technologies and take ownership beyond the main area of expertise
- Experience writing readable, well-tested software
- Willingness to participate in on-call
- Experience supporting colleagues through code reviews, mentoring and constructive technical discussions
Benefits
- Restricted Stock Units (RSUs)
- 100% remote, global culture
- Career growth pathways
- In-person onboarding
- 30 days of annual leave per annum, including 3 Grafana Shutdown Days
- Transparent communication and regular company-wide updates
- Autonomy and support to ship great work
- High-trust, low-ego culture
- Approachable and transparent leadership
- Global annual leave policy complying with local legislation
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