Staff Technical Writer creating AI - assisted documentation and learning content for Grafana Labs’ observability products. Testing software, improving docs workflows, and guiding users from first use to product mastery.
About the role
- Staff Technical Writer creating AI-assisted documentation and learning content for Grafana Labs’ observability platform. Testing software, improving docs, and helping users master Grafana products.
Responsibilities
- Plan, research, write, and maintain documentation and learning content, including concepts, tasks, tutorials, references, and in-product learning
- Use AI tools and workflows for drafting, structuring, technical validation, consistency checks, and content maintenance
- Contribute to shared AI workflows and improve or automate content creation and maintenance
- Partner with engineers, product managers, and stakeholders to understand product requirements and interview subject matter experts
- Translate complex technical details into clear, accurate content
- Test documented software and procedures, identifying product and UX gaps
- Use documentation and learning analytics plus user feedback to identify content gaps and prioritize work
- Improve information architecture, voice, and consistency across documentation
- Manage multiple projects and communicate clearly when priorities change
- Mentor teammates and share practices that improve team quality
Requirements
- Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples showing technical depth
- Hands-on experience using AI tools and models in a writing workflow, including the ability to evaluate and verify their output
- Experience with docs-as-code: command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs
- Ability to set up, run, and troubleshoot software; familiarity with command line, containers, or Kubernetes, or willingness to learn quickly
- Experience collaborating with engineers and product managers
- Experience working remotely and asynchronously on a distributed team
- Curiosity about AI workflows and professional use of AI tools
- Technical credibility and ability to learn new technical domains quickly
- Strong judgment and editing skills
- Ability to manage multiple projects independently and collaboratively
- Ability to write concisely and plainly for readers of all experience levels
- Bonus: experience with observability, monitoring, cloud-native tooling, or open source documentation
Benefits
- Equity
- Bonus (if applicable)
- 100% remote, global culture
- Career growth pathways
- In-person onboarding
- 30 days annual leave per annum, including 3 Grafana Shutdown Days
- Transparent communication and regular company-wide updates
- Autonomy and support to ship great work and try new things
- Empowered, high-trust, low-ego teams
- Approachable, transparent leadership
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