Client Solutions Operations Specialist supporting TubeScience’s paid social growth engine. Preparing executive - ready materials and coordinating cross - functional execution for DTC and Fortune 500 clients.
About the role
- Field Operations Associate servicing customer inventory and equipment at Grainger MRO distribution sites. Traveling from Prince George to support stocking, KeepStock projects, and account growth.
Responsibilities
- Travel up to 500km per day to visit customer sites from the Prince George, BC area
- Receive and stock purchased product at designated customer locations
- Scan orders as inventory is depleted to maintain proper stocking levels
- Oversee inventory locations, labeling, and quantities on hand
- Resolve customer problems promptly and accurately in accordance with Grainger policy and procedure
- Comply with Grainger and facility safety and inspection requirements
- Meet defined KPIs
- Perform machine break/fix activities at customer sites
- Plan and execute customer inventory projects
- Collect accurate inventory data to support KeepStock implementation
- Assist with staging, labeling, and organizing customer-site product
- Complete product relocation and discontinuation processes
- Perform assigned branch responsibilities
- Generate new orders by identifying additional customer product needs and spot-buy opportunities
- Execute onsite service components of account strategies
- Work with sales partners to improve customer experience and increase business
Requirements
- High School Diploma/GED
- 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment
- Self-motivated, with high energy and dedication to customer service and sales growth
- Must be comfortable on daily use of technology
- Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners
- Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition
- Ability to handle various technical and operational issues
- Ability to operate in a rapidly changing environment
- Excellent verbal and written communication skills
- Background checks and drug screening may be required
- May be required to use a personal vehicle for transportation with valid insurance meeting Grainger’s standards
- May be required to attend customer sites and comply with applicable health and safety legislation and PPE requirements
- May be required to complete customer alcohol and drug screening procedures for site access
Benefits
- 4% vacation pay
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO)
- Up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program
- Registered Retirement Savings Plan & Defined Contribution Pension Plan
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more
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