Manager integrating workforce management with AI transformation at TD, a major North American bank. Connecting financial, operational, and workforce planning across customer operations.
About the role
- Gartner Director Analyst shaping AI-driven technology operations guidance for CIOs. Conducting research, advising executives, and presenting modernization strategies to global clients.
Responsibilities
- Serve as a strategic thought leader on technology implementation and operations for Gartner’s Business CIO & AI Leaders group
- Build credibility as a Gartner expert on application modernization, AI integration into operations, and platform implementation
- Drive global conversations about platforms and application modernization through Gartner and the media
- Conduct research on global market trends, vendors, emerging technologies, and best practices
- Participate in ideation and cohort discussions to establish positions on technical topics affecting CIOs
- Lead qualitative and quantitative studies to develop insights for C-level clients
- Improve research processes and develop new processes that deliver client value
- Produce high-quality, actionable advice and evidence-based content for CIOs, AI leaders, and technology executives
- Develop presentations explaining the evolving technology and operations landscape
- Advise CIOs and IT executives on technology priorities amid changing geopolitical uncertainties
- Deliver presentations through webinars, executive briefings, industry conferences, and Gartner events
- Mentor global leaders and represent Gartner Business and Technology Insights
Requirements
- 10+ years’ experience working as an information technology executive
- AI experience in P&C insurance or government is a plus
- Bachelor’s degree in a related field or an equivalent combination of education and experience required
- Deep technical background based on IT department engineering experience, such as platform engineering for AI, systems engineering, information security engineering, cloud engineering, or solutions architecture
- Experience helping organizations become AI-ready by modernizing data architecture and cloud computing capacity for responsible, sustainable AI solutions
- Intellectual curiosity and continuous learning mindset
- Executive presence and ability to establish credibility with executives and stakeholders
- Strong organizational skills and ability to work under tight deadlines
- Excellent written and verbal communication, analytical, and presentation skills
- Ability to explain complex concepts concisely and simply
- Proficiency in analyzing and synthesizing data and applying patterns and frameworks to defend conclusions
- Ability to work independently and collaborate across teams in a multicultural global team
Benefits
- Hybrid work environment with flexibility to work virtually when productive and collaborate in an in-person community
- Generous PTO
- 401k match up to $7,200 per year
- Opportunity to purchase company stock at a discount
- Annual bonus plan based on company and individual performance, or role-based, uncapped sales incentive plan
- Market-leading benefit programs
- Professional growth and development opportunities
- Reasonable accommodation for qualified individuals with disabilities
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