Lead Product Designer owning complex enterprise software experiences for Mark43’s public safety platform. Shaping tools used by law enforcement, firefighters, EMS professionals, and dispatchers.
About the role
- Senior Product Designer delivering impactful web experiences for clients while collaborating closely with product teams at HappyCo. Focused on problem-solving and designing AI-augmented interfaces.
Responsibilities
- Own a defined product area end‑to‑end, from problem framing and discovery through to delivery, measurement, and iteration.
- Work backwards from real customer problems, developing a deep understanding of user workflows, constraints, and decision‑making contexts.
- Identify and prioritize high‑leverage problems, articulating why they matter for customers, the business, and long‑term product quality.
- Translate complex, ambiguous problem spaces into clear hypotheses, design principles, and scalable solutions.
- Design, test, and ship high‑quality web experiences, including flows, information architecture, interaction models, and polished UI.
- Apply strong systems thinking across workflows, roles, permissions, and data models to ensure solutions scale and remain coherent.
- Make deliberate trade‑offs between usability, speed, quality, and technical constraints, and clearly communicate those decisions.
- Call out when technically impressive or elegant solutions are misaligned with customer value, usability, or business outcomes.
- Measure the impact of your work using qualitative and quantitative signals, validate outcomes with customers where possible, and iterate based on what you learn.
Requirements
- Strong product judgment and a track record of delivering consistently high‑quality design solutions in complex product environments.
- Typically 5–8 years of experience designing and shipping web‑based SaaS, B2B, or enterprise products with real users at scale.
- A portfolio demonstrating end‑to‑end ownership, including problem framing, exploration, execution, and measurable impact.
- Good judgment around when to go deep on research vs when fast validation is sufficient, balancing rigor with pace, and familiarity with using research platforms (e.g. Great Question or similar) to manage recruitment, insights, and follow-up.
- Proven ability to work autonomously on ambiguous problems, identify what matters most, and move work forward without excessive direction.
- Experience designing data‑dense, information‑rich interfaces such as dashboards, tables, filters, comparison views, or reporting tools.
- Strong systems thinking, with the ability to reason across workflows, roles, permissions, and interconnected product surfaces.
- Comfort making trade‑offs between quality, speed, and technical constraints, and clearly articulating those decisions.
- Fluency with modern design tools and workflows (Figma, prototyping, design systems, documentation).
- Clear written and verbal communication skills, with the ability to present work and rationale to cross‑functional partners.
- Willingness to collaborate across time zones, including working later in the afternoon or early evening to partner effectively with Australia‑based colleagues.
Benefits
- Make an Impact: Your work will reach millions of residents and thousands of property teams.
- Culture of Craft: We care deeply about design quality, user impact, and creative exploration.
- High Autonomy, High Support: You’ll be trusted to lead and supported to grow, with mentorship when you want it.
- Flexibility & Work-Life Balance: We offer hybrid and remote-friendly policies with flexible hours.
- Growth & Learning: Access to training, mentorship, and opportunities to grow your skills.
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