Technical Fellow helping Sherweb partners build profitable Microsoft Copilot and AI practices. Advising, enabling, and representing Sherweb through workshops, thought leadership, and partner programs.
About the role
- Principal technologist building AI workflows, integrations, and software platforms for KioWare kiosk ecosystems. Supporting enterprise solutions, operational automation, architecture, and product modernization.
Responsibilities
- Design and deploy AI-powered workflows, agentic systems, RAG solutions, operational automation platforms, and internal productivity tools
- Develop and maintain software across the KioWare, KioCloud, BillPay Kiosk, and QueueKiosk ecosystems using modern engineering practices
- Build integrations between applications, APIs, databases, cloud services, payment systems, and third-party platforms
- Collaborate with leadership to identify and implement automation opportunities that improve efficiency, scalability, and customer outcomes
- Serve as a senior technical resource during customer meetings, enterprise architecture discussions, partner evaluations, and proof-of-concept engagements
- Develop technical demonstrations, ROI models, implementation frameworks, and migration strategies supporting revenue growth
- Support deployment, fulfillment, onboarding, and support teams through diagnostics, automation, telemetry, and operational tooling
- Assist with architecture reviews, technical debt reduction, quality initiatives, CI/CD improvements, and AI-augmented software delivery practices
- Contribute to AI governance, training, runbooks, and organizational adoption programs
- Partner with the Director of Research & Development to evaluate technical priorities, architectural direction, and product roadmap initiatives
- Provide senior-level technical guidance to development teams and assist in resolving complex engineering and integration challenges
- Contribute directly to coding, code reviews, system design, testing strategies, and platform modernization efforts
- Other duties and areas of responsibility that may be assigned
Requirements
- 8+ years of progressive software engineering, systems architecture, or solution development experience
- Strong experience with Python, SQL, REST APIs, system integrations, and enterprise application development
- Working knowledge of AI technologies, LLMs, prompt engineering, RAG architectures, and orchestration frameworks
- Experience with C#, .NET, Java, cloud-hosted applications, or related enterprise technologies
- Demonstrated ability to translate business objectives into practical technical solutions and measurable ROI
- Excellent communication skills with experience supporting executive, customer, and cross-functional stakeholders
- Experience operating as a senior individual contributor within a software product development organization
- Demonstrated ability to influence technical outcomes, mentor peers, and lead initiatives without formal supervisory authority
- Preferred experience with SaaS platforms, kiosk or endpoint environments, Retool, Power Automate, LangChain, LangGraph, MCP-enabled tooling, sales engineering, solution consulting, and operational automation
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