Healthcare SMEs evaluating clinical accuracy, reasoning, and safety in AI - generated medical content for Volga Partners. Project - based remote assignments for physicians, nurse practitioners, and physician assistants.
About the role
- Conseiller RH optimisant les technologies, l’automatisation et l’IA chez EXFO. Amélioration des processus, gouvernance des données et conformité à Montréal ou Québec.
Responsibilities
- Contribute to the continuous improvement of HR processes, optimization of existing technologies, and automation of administrative and operational activities, particularly through the use of artificial intelligence.
- Analyze business needs, configure, and enhance HR technology solutions.
- Ensure HR data governance and quality.
- Develop automation solutions using robots, virtual agents, and artificial intelligence tools.
- Gather and document business requirements from HR teams.
- Analyze HR processes to identify manual tasks, inefficiencies, and opportunities for improvement or automation.
- Participate in the configuration, testing, and deployment of new features and technology solutions.
- Document processes, business rules, and procedures.
- Support user adoption of new tools, automations, and processes.
- Ensure the governance and proper operation of deployed solutions.
- Prepare HR compliance reports, client questionnaires, requests for proposals, and audit documentation.
- Coordinate the collection, validation, and documentation of required information.
- Maintain a centralized repository of responses, policies, and supporting documents.
- Prepare for internal and external audits and verify that responses are consistent with the organization’s policies and practices.
- Escalate complex or sensitive questions to the appropriate stakeholders.
- Document evidence, approvals, and final versions submitted.
- Produce operational reports and HR dashboards.
- Keep guides, procedures, and reference documents up to date.
- Analyze performance indicators related to HR processes and systems.
- Reporting to the Total Rewards department.
Requirements
- Bachelor’s degree in business administration, information systems, analytics, operations management, or a related field.
- Three to five years of relevant experience in HR technology, process improvement, automation, HR analytics, or data management.
- Strong understanding of HR processes and operations.
- Hands-on experience with process automation and tools or solutions powered by artificial intelligence.
- Experience collecting, validating, and analyzing data.
- Experience preparing reports, questionnaires, audits, or compliance documentation.
- Advanced proficiency in Excel and Microsoft 365 tools.
- Excellent ability to document processes and requirements.
- Fluency in French and English, both spoken and written, to handle requests from clients and partners located outside Quebec.
- Assets: Experience with Workday or another HR system.
- Assets: Knowledge of Power BI or another data visualization tool.
- Assets: Experience creating or configuring conversational agents, bots, or other solutions using generative artificial intelligence.
- Assets: Familiarity with generative AI tools and their application to business process automation.
- Assets: Knowledge of governance, data protection, and responsible AI use principles.
- Assets: Experience in an international environment.
- Assets: Experience contributing to responses to requests for proposals or client questionnaires.
- Technological proficiency and an interest in artificial intelligence and automation.
- Analytical and problem-solving skills.
- Curiosity and the ability to learn quickly.
- Thoroughness and attention to detail.
- Ability to work independently on assignments.
- Ability to manage multiple requests simultaneously.
- Ability to communicate with technical and non-technical stakeholders.
- Ability to clearly document processes and solutions.
- Continuous improvement mindset.
- Professional judgment and respect for confidentiality.
Benefits
- Equal opportunity employer
- Inclusive work environment
- Commitment to diversity
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