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Senior Software Engineer
LinkedIn Recruiter Post
Design, develop, and maintain RESTful microservices using Java 8+ and Spring Boot. Deploy on PCF and GKE, and collaborate with teams.
About the role
- Senior NICE CXone Developer designing and optimizing contact center solutions for IT, Security, and Business teams. Collaborating on various integrations and supporting deployment cycles.
Responsibilities
- Design and build IVR call flows and routing logic using NICE CXone Studio
- Develop and maintain API integrations (CRM, payment systems, web services)
- Configure ACD, skills, queues, and agent profiles
- Support testing cycles and deployments across DEV, UAT, and PROD
- Troubleshoot call routing, scripting, and platform issues
- Create and maintain technical documentation and call flow diagrams
- Collaborate with internal business, IT, and security teams, as well as vendor partners
Requirements
- 3–5+ years of experience with CCaaS platforms (NICE CXone preferred; Genesys or Amazon Connect also considered)
- Strong hands-on experience with IVR scripting, ACD configuration, and call routing
- Solid understanding of REST APIs and system integrations
- Experience supporting testing, deployments, and production operations
- Good understanding of contact center operations (voice and digital channels)
- Strong troubleshooting and problem‑solving skills
- Effective communication skills and ability to work cross‑functionally
Benefits
- Equal Opportunity Employer
- Accessible recruitment process
- Accommodation available upon request
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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