About the role

Senior NICE CXone Developer designing and optimizing contact center solutions for IT, Security, and Business teams. Collaborating on various integrations and supporting deployment cycles.

Responsibilities

Design and build IVR call flows and routing logic using NICE CXone Studio
Develop and maintain API integrations (CRM, payment systems, web services)
Configure ACD, skills, queues, and agent profiles
Support testing cycles and deployments across DEV, UAT, and PROD
Troubleshoot call routing, scripting, and platform issues
Create and maintain technical documentation and call flow diagrams
Collaborate with internal business, IT, and security teams, as well as vendor partners

3–5+ years of experience with CCaaS platforms (NICE CXone preferred; Genesys or Amazon Connect also considered)
Strong hands-on experience with IVR scripting, ACD configuration, and call routing
Solid understanding of REST APIs and system integrations
Experience supporting testing, deployments, and production operations
Good understanding of contact center operations (voice and digital channels)
Strong troubleshooting and problem‑solving skills
Effective communication skills and ability to work cross‑functionally