Management Assistant supporting Desjardins caisse leadership with schedules, committees, meetings and records. Coordinating administrative processes, communications and management support in a hybrid role.
About the role
- IT Assistant intern troubleshooting networks, POS systems, kiosks, and store technology. Supporting High Tide’s integrated cannabis retail and e-commerce operations in Calgary.
Responsibilities
- Respond to technical assistance requests by phone, email, and ticketing system
- Diagnose and resolve hardware issues involving point-of-sale systems, computers, and payment terminals
- Diagnose and resolve software and network issues, including network setup, DNS, connectivity, Cisco firewalls, switches, and access points
- Track IT inventory and organize storage upon shipment receipt
- Set up and troubleshoot digital signage screens and store kiosks
- Resolve store and office IT issues
- Delegate help desk tickets to appropriate company channels
- Provide in-store support for kiosks, point-of-sale systems, and payment terminals
- Troubleshoot IP camera and security issues
- Order hardware from selected vendors and monitor delivery
- Follow help desk procedures, log tickets, and follow up through closure
- Identify, escalate, and prioritize urgent issues
- Prepare store opening kits
- Report to the Director, IT
Requirements
- Entry-level opportunity
- Familiarity with ticketing systems
- Excellent problem-solving skills and impeccable attention to detail
- Experience with networking, including firewalls, switches, and access points
- Experience with POS and debit terminals
- Experience working with remote software and prioritizing tickets
- Ability to work independently
- Flexible work schedule, including weekend on-call support
Benefits
- Flexible work schedule
- Weekend on-call support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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