About the role

Bilingual French Mental Health Care Coordinator coordinating EFAP counselling and support services for Homewood Health, Canada’s mental health and addiction treatment provider. Conducting intake screening, risk assessments, referrals, and safety planning.

Responsibilities

Coordinate Employee and Family Assistance Program services, including counselling, legal, financial, and nutritional services, by phone and email
Match clients appropriately with services and clinical professionals
Enter client data into the electronic records system while responding to incoming calls
Identify crisis calls and conduct risk assessments
Coordinate transfers to specialists and provide safety planning when necessary
Respond to client complaints, challenges, and feedback regarding EFAP services and eligibility

Excellent command of English and French, both verbal and written
University degree is preferable; however, a combination of experience and related education will be taken into consideration
Proficiency with Microsoft Office, including Word and Outlook
Ability to learn and adapt to new systems
Ability to listen and remain calm and empathetic under stressful situations
Availability for days, afternoons, and nights in a 24/7 operation, including statutory holidays
Safe, quiet, confidential home office conducive to productive work and compliant with Occupational Health and Safety standards
Consistent internet capability of at least 75 Mbps download speed
Telephone must be physically connected by cable to the router

Structured learning experience and stepping-stone toward specialized mental health teams
Potential internship possibilities supporting career progression
Computer, telephone, and headset provided
Equal opportunity workplace committed to accessibility, diversity, equity, and inclusion