Customer Activation Manager helping Canadian businesses activate Float’s financial operating system. Driving onboarding, spend adoption, implementation, and revenue outcomes across customer accounts.
About the role
- Mental Health Care Coordinator in a mental health organization focusing on supportive care and collaboration in the Employee and Family Assistance Program. Engaging with diverse clients and conducting assessments while working remotely.
Responsibilities
- Coordinate Employee and Family Assistance Program (EFAP) services including counselling, legal, financial, and nutritional services
- Ensure clients are matched appropriately with the service and with a clinical professional
- Enter client data into the electronic records system while responding to incoming telephone calls and identify crisis calls
- Conduct risk assessments, coordinate transfers to Specialists and provide safety planning if necessary
- Respond to client complaints or challenges and feedback regarding EFAP services and eligibility
Requirements
- Excellent command of English and French, both verbal and written
- University degree preferable; combination of experience and related education considered
- Proficiency with Microsoft Office (Word, Outlook) is required
- Ability to listen and remain calm and empathetic under stressful situations
- English language skills required for supporting communicating with both French and English speaking clients
Benefits
- A unique opportunity for an entry level position
- Internship possibilities for career progression
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