Mental Health Care Coordinator in a mental health organization focusing on supportive care and collaboration in the Employee and Family Assistance Program. Engaging with diverse clients and conducting assessments while working remotely.
Responsibilities
Coordinate Employee and Family Assistance Program (EFAP) services including counselling, legal, financial, and nutritional services
Ensure clients are matched appropriately with the service and with a clinical professional
Enter client data into the electronic records system while responding to incoming telephone calls and identify crisis calls
Conduct risk assessments, coordinate transfers to Specialists and provide safety planning if necessary
Respond to client complaints or challenges and feedback regarding EFAP services and eligibility
Requirements
Excellent command of English and French, both verbal and written
University degree preferable; combination of experience and related education considered
Proficiency with Microsoft Office (Word, Outlook) is required
Ability to listen and remain calm and empathetic under stressful situations
English language skills required for supporting communicating with both French and English speaking clients
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