Bilingual Nurse Navigator helping Canadians navigate healthcare and coordinate care through Kii Health’s healthcare solutions. Supporting members, providers, insurers, and case managers remotely.
About the role
- Organizational Wellness Specialist delivering bilingual workplace interventions for Homewood Health, Canada’s leading mental health provider. Managing consultations, specialized services, workshops and customer portfolios.
Responsibilities
- Conduct consultations with Customers and complete requests for specialized services including mediation, coaching, gender diversity support, workplace assessments and customized learning materials
- Manage a large portfolio of Customers and assist with selecting suitable Workplace Intervention services and parameters
- Conduct needs assessments and advise on recommended solutions or options
- Project manage service delivery from contract negotiation through case closure
- Follow up on Customer requests not yet converted to active cases
- Recruit for the Service Provider Network as required
- Coach and advise Service Providers on standard and non-standard service offerings
- Monitor and track customer satisfaction results
- Review, modify and correct month-end service provider billing submissions and enter billing information into the case management platform
- Research and update content for presentations and training sessions
- Deliver educational workshops or departmental information sessions where applicable
- Facilitate development of systems, products and processes supporting excellent service quality
- Recommend new Organizational Wellness presentations or services
- Participate in team meetings and share meeting coordination and record-keeping duties
- Integrate sustainable practices into business operations
Requirements
- Bachelor’s degree, preferably in Psychology, Sociology, Organizational Development, Human Resources or Health and Wellness
- 3-5 years’ experience developing content for educational sessions and workshops
- Excellent command of the English and French language, both verbal and written
- 2-5 years providing solution-focused consultation to decision makers in Customer organizations
- Sales and/or account management experience would be highly relevant
- Knowledge preferred in Psychology or Industrial-Organizational Psychology, Mediation, Wellness, Organizational Development, HR, Sales and/or Account Health and Management
- Proven project management skills
- Strong organizational and time management skills
- Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint) and video conferencing platforms
- Excellent and demonstrable customer management skills
- Creativity, resourcefulness and ability to take initiative
- Strong ability to work within a team
- Ability to provide seamless customer service delivery to both internal and external stakeholders
Benefits
- Full-time remote work from home in Canada
- Supportive colleagues and collaborative team environment
- Continuous learning and professional development through educational sessions, workshops and training content
- Equal opportunity employer committed to employment accessibility, diversity, equity and inclusion
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