About the role

Organizational Wellness Specialist delivering bilingual workplace interventions for Homewood Health, Canada’s leading mental health provider. Managing consultations, specialized services, workshops and customer portfolios.

Responsibilities

Conduct consultations with Customers and complete requests for specialized services including mediation, coaching, gender diversity support, workplace assessments and customized learning materials
Manage a large portfolio of Customers and assist with selecting suitable Workplace Intervention services and parameters
Conduct needs assessments and advise on recommended solutions or options
Project manage service delivery from contract negotiation through case closure
Follow up on Customer requests not yet converted to active cases
Recruit for the Service Provider Network as required
Coach and advise Service Providers on standard and non-standard service offerings
Monitor and track customer satisfaction results
Review, modify and correct month-end service provider billing submissions and enter billing information into the case management platform
Research and update content for presentations and training sessions
Deliver educational workshops or departmental information sessions where applicable
Facilitate development of systems, products and processes supporting excellent service quality
Recommend new Organizational Wellness presentations or services
Participate in team meetings and share meeting coordination and record-keeping duties
Integrate sustainable practices into business operations

Bachelor’s degree, preferably in Psychology, Sociology, Organizational Development, Human Resources or Health and Wellness
3-5 years’ experience developing content for educational sessions and workshops
Excellent command of the English and French language, both verbal and written
2-5 years providing solution-focused consultation to decision makers in Customer organizations
Sales and/or account management experience would be highly relevant
Knowledge preferred in Psychology or Industrial-Organizational Psychology, Mediation, Wellness, Organizational Development, HR, Sales and/or Account Health and Management
Proven project management skills
Strong organizational and time management skills
Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint) and video conferencing platforms
Excellent and demonstrable customer management skills
Creativity, resourcefulness and ability to take initiative
Strong ability to work within a team
Ability to provide seamless customer service delivery to both internal and external stakeholders

Full-time remote work from home in Canada
Supportive colleagues and collaborative team environment
Continuous learning and professional development through educational sessions, workshops and training content
Equal opportunity employer committed to employment accessibility, diversity, equity and inclusion