Selbstständiger Content - Marketing - Handelsvertreter für smartConsulting Zauners KI - Automatisierungslösungen. Steigerung der Sichtbarkeit und Leadgenerierung für Immobilienmakler in der DACH - Region.
About the role
- AI content strategy director building scalable conversational content ecosystems for Huge, an AI-native design and technology company. Leading governance, dialogue design, LLM quality, and client strategy.
Responsibilities
- Act as a subject matter expert for the internal team and trusted advisor for day-to-day and senior clients
- Drive content governance, audits, workflow design, and lifecycle management
- Create and evolve information architecture, content models, taxonomy structures, and metadata systems
- Develop voice and tone frameworks, messaging guidelines, and systemized content patterns
- Partner with Experience Design, Product, and Engineering teams to scale content operations and ensure quality across channels
- Design and lead conversation strategy for chat, voice, and next-generation agentic experiences
- Build dialogue flows, interaction scripts, guardrails, and error-handling pathways
- Apply understanding of LLM behavior, prompting, context windows, hallucination risks, and model limitations
- Develop golden queries and responses to benchmark quality and ensure safe, consistent outputs
- Create AI content pipelines covering governance, training data readiness, and human-in-the-loop review
- Architect intent taxonomies, entity structures, and conversational knowledge hierarchies
- Work with engineering and product teams to deploy and optimize experiences across conversational AI platforms
- Lead client relationships as the senior content and AI strategist across engagements
- Identify account growth opportunities and partner with pitch teams on proposals
Requirements
- 12+ years in content strategy, UX writing, content design, or adjacent strategic roles, with experience in an agency, consulting, or client services environment
- Proven experience in enterprise-scale content systems, governance, and information architecture
- Expertise in content governance, audit, and lifecycle management
- Expertise in information architecture and content modeling
- Expertise in editorial strategy and voice/tone frameworks
- Expertise in taxonomy strategy
- Expertise in multi-channel content planning
- Expertise in conversation strategy
- Expertise in conversation design and dialogue flow mapping
- Understanding of LLM behavior, prompting, and limitations
- Experience with conversational AI platforms, including chatbots, voice assistants, and agentic systems
- Golden query/response development and testing experience
- AI content pipeline strategy experience
- Intent taxonomy experience
- Ability to lead multidisciplinary teams and manage large-scale client engagements
- Strong communication skills and ability to translate complex systems into simple, compelling narratives
- Comfort working in fast-paced environments and balancing multiple programs simultaneously
Benefits
- Inclusive employee experience
- Inclusive, barrier-free recruitment and selection process
- Confidential accommodation support for a fair and equitable process
- Recruitment fees paid by workers must be repaid
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Selbstständiger Handelsvertreter entwickelt organische Content - und Outreach - Kampagnen für smartConsulting Zauners KI - Automatisierungslösungen. Gewinnung von Immobilienmaklern in der DACH - Region über digitale Kanäle.
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