Senior Sales Team Manager leading guest communications, property standards, owner relationships, and supplemental sales for a luxury vacation-rental brand. Improving hospitality operations through SOPs, KPIs, and strategic initiatives.
Responsibilities
Oversee guest communications with a strict ten-minute response time requirement to ensure a premium experience
Manage cleaning reports and review property photos to ensure every home meets rigorous SOP standards
Refine existing workflows and create new SOPs to improve operational efficiency and scalability
Manage ongoing communication with property owners, providing updates and maintaining strong professional relationships
Dedicate approximately one hour daily to supplemental sales activities to drive revenue growth
Execute “Think Like An Owner” projects designed to improve the business’s bottom line and guest satisfaction
Monitor and report on team performance against base KPIs and the “Focus of the Month”
Requirements
Senior-level experience in Real Estate or Hospitality
Proven mastery of Objection Handling and high-level negotiation
Native-level fluency in English with exceptional written and verbal communication skills
Proficiency in Google Workspace
Availability to work a strict PST 9:00 AM – 5:00 PM schedule
Experience with Cold Calling, Cold Emailing, and conducting Discovery Calls
Proficiency with Slack and Monday.com
Previous experience in the short-term rental or vacation rental industry
Benefits
Competitive salary
Fully remote work environment
Long-term stability in a growing company
Opportunity to work within the luxury hospitality and real estate sector
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