Solution Architect designing Guidewire ClaimCenter and GWCP solutions for TD Insurance. Governing integrations, cloud architecture, and technical delivery across large - scale P&C insurance programs.
IA
Manager, IT Solutions Delivery – Claims
Posted 6 days ago
About the role
- IT delivery manager modernizing insurance claims systems for iA Financial Group, a Canadian insurance, savings, and wealth-management company. Leading DevOps, AI automation, reliability, and multidisciplinary teams.
Responsibilities
- Lead and engage a multidisciplinary team of employees and external partners to ensure optimal IT delivery performance
- Plan, prioritize, and balance workloads with RTEs, project managers, managers, and other stakeholders
- Be accountable for IT solution delivery, service quality, and team operational performance
- Accelerate integration of AI and automation into day-to-day delivery activities
- Lead adoption of DevOps practices including CI/CD, automation, and observability
- Establish and monitor DORA and other performance indicators to optimize efficiency and identify pain points
- Manage critical incidents, escalations, and post-mortems to improve system reliability
- Align priorities, strategies, and practices with IT teams and business partners
- Contribute to system modernization initiatives and technical debt management across IT assets
Requirements
- Minimum 10 years of relevant experience
- At least 3 years managing multidisciplinary technical teams
- Ability to contribute to technical content, not solely people management
- Inspiring leadership, critical thinking, curiosity, creativity, and influencing skills
- Hands-on experience with DevOps practices, including CI/CD, Infrastructure as Code, observability, and monitoring
- Experience with delivery efficiency metrics: Lead Time, Deployment Frequency, Change Failure Rate, and MTTR
- Ability to assess technical quality, including architecture, code, and automation
- Ability to manage technology-related risks
- Strong understanding of artificial intelligence models, their capabilities, limitations, and impact on solution delivery speed
- Proficiency with Azure DevOps or Jira, Git, CI/CD pipelines, SonarQube or equivalent, and monitoring/observability tools
- Ability to work in complex, evolving, and multidisciplinary environments
- Ability to travel to Québec City headquarters once per month and attend a home office in Montréal or Québec City at least four times per month
- Advanced French proficiency, spoken and written
- Intermediate English proficiency for AI documentation, specialized training, and weekly meetings
- Willingness to regularly read specialized English-language content
- Previous experience as a Developer, Technical Lead, or Architect is an asset
- SAFe, DevOps, AWS/Azure, or ITIL certifications are assets
Benefits
- Learning and development opportunities
- Healthy, safe, equitable, and inclusive work environment
- Hybrid work environment with flexibility
- Access to inspiring and innovative workspaces
- Flexible work model
- Work-life balance
- Employee wellbeing support
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Degree requirement
No Education Requirement
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