Network Analyst resolving networking issues across various platforms at Norton Rose Fulbright Canada. Responsible for configuration, management, troubleshooting, and documentation of network systems.
About the role
- Career Network Specialist providing customer service support primarily over the phone for iA Financial Group. Ensuring issue resolution and administrative validation for individual insurance processes.
Responsibilities
- Respond accurately to requests, primarily by phone, to support the sales force in administrative processes related to individual insurance
- Ensure prompt resolution of issues and the required administrative validations
- Handle occasionally complex cases while working closely with manufacturing teams
- Validate that firm files (client files) are complete and compliant
- Keep up to date through continuous training on new internal policies and procedures
Requirements
- Holds a college diploma (DEC) in administration or a related field
- At least 2 years of experience in customer service
- Comfortable with new technologies
- Strong analytical and problem-solving skills
- Strong ability to build trust with key stakeholders
- Known for adaptability to change, a positive team spirit, a proactive attitude, and a strong desire to learn
- Advanced level of English
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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