Salesforce Expert Advisor optimizing CRM adoption and collaborating with Agency and Sales Directors. Supporting teams in adopting new practices and providing field expertise in Salesforce usage.
Responsibilities
Act as a field reference for the use of Salesforce
Work closely with Agency Directors and Sales Directors
Respond to complex questions from Assistant Directors and Sales Directors
Serve as a strategic link between agencies and the CRM team
Collaborate closely with the Salesforce Product Manager
Measure Salesforce adoption and performance
Participate in testing, deployment, and continuous improvement of Salesforce features
Requirements
Minimum of five (5) years of experience in a Salesforce-related role
Strong functional expertise in Salesforce, particularly in reports, dashboards, and analytical tools
Analytical mindset and results-oriented approach
Excellent command of French (spoken and written)
Intermediate level of proficiency in English
Diploma in administration, information technology, or a related field
Ability to thrive in a complex and evolving environment
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