Part - time Retail Shift Leader supervising daily operations, sales, staff, and inventory at Canna Cabana, a Canadian cannabis retail chain.
About the role
- Credit Control Specialist managing cash collections, disputes, and forecasts for IFS, a global enterprise software solutions company. Owning customer portfolios and partnering across finance and operations.
Responsibilities
- Manage a designated portfolio of customer accounts and own the end-to-end collection process
- Proactively follow up on overdue invoices through written and verbal communication
- Secure, track, and manage promise-to-pay commitments and follow up on missed payments
- Escalate delinquent accounts according to established guidelines and timelines
- Identify, log, and resolve invoice and payment disputes
- Partner with Billing, Sales, Credit, and Operations teams to resolve root causes of non-payment
- Document disputes, agreements, and outcomes accurately in financial systems
- Prepare and maintain weekly cash collection forecasts
- Maintain account notes, reason codes, and status updates
- Support regional accounts receivable reviews with insights into risks, blockers, and expected cash timing
- Communicate with customers regarding payment status and expectations
- Collaborate with internal stakeholders on customer actions, escalations, and next steps
- Support approved consequence-management actions such as interest application or service suspension
- Follow global collections processes, SLAs, documentation requirements, and internal controls
- Contribute to continuous improvement initiatives within the Collections function
Requirements
- 3 years + of experience in Accounts Receivable, Cash Collections, or a related finance role
- Experience managing a customer portfolio independently
- Exposure to ERP-based AR systems and structured collections processes
- Strong understanding of accounts receivable and cash collection principles
- Ability to analyze payment behavior and prioritize collection actions
- Strong organizational skills with attention to detail and follow-through
- Confident written and verbal communication skills
- Ability to work effectively with cross-functional teams in a fast-paced environment
- Experience in a global, multi-entity, or B2B environment preferred
- Exposure to dispute-heavy or project-based billing models preferred
- Comfort working with reporting tools, dashboards, or automation-supported workflows preferred
Benefits
- Remote work opportunities
- Hybrid work opportunities
- Flexible work arrangements
- Inclusive workplace experiences
- Opportunities to engage with colleagues, share ideas, and build meaningful relationships
- Commitment to sustainability
- Opportunity to work in a global, diverse environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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