About the role

Account Manager managing client relationships, renewals, and cross-selling for Info-Tech’s IT research and advisory services. Remote role serving accounts across Canada.

Responsibilities

Manage a book of business through operational, administrative, and call-based client support and relationship management
Renew client memberships and grow accounts through effective cross-selling
Create and execute sales and service activity plans
Manage member lifecycle tasks, including scheduling and eventually leading calls
Own account-management conversations with secondary account stakeholders
Deliver high-quality service to help members leverage their membership and drive renewal and future sales
Manage and respond to inbound member requests
Prepare member interactions by collecting and consolidating background information on individuals, organizations, and their relationship with Info-Tech
Complete scheduled and ad hoc data queries in the CRM
Maintain accurate account details and contact information in the CRM
Actively increase product knowledge

University degree
3+ years of Account Management experience, with a proven track record of success
Experience working in the IT Research and Advisory market
Experience working as part of a team is an asset
Ability to assimilate complex information and communicate it in a simple way
Internal and external communication skills
Ability to understand and clearly communicate the value proposition to members
Ability to understand client needs and requests and identify analyst support when needed
Planning and organization skills, including setting daily schedules, planning territory, and creating account-growth plans
Time-management skills, including managing the member lifecycle, scheduling calls, and prioritizing tasks
Goal-setting and performance-management abilities
Active listening skills
Ability to work remotely in Canada