Diagnostic Coordinator launching and delivering IT surveys for Info-Tech Research Group. Managing client timelines, survey software, deliverables, and results delivery remotely in Canada.
Responsibilities
Launch and deliver a range of IT surveys, including CIO Business Vision, IT Staffing, and IT Management & Governance
Conduct launch calls with clients to establish survey timelines and requirements
Build, test, launch, and manage surveys using proprietary survey software
Prepare client deliverables and schedule/support results delivery
Respond to questions and manage expectations while maintaining a high standard of service
Maintain quality assurance/control processes
Identify opportunities for process and product improvement
Support team initiatives related to marketing, content, product enhancement, and related areas
Requirements
1–3 years of experience
Undergraduate degree
High proficiency with Microsoft Suite, specifically Excel, Word, and PowerPoint
Experience with technology surveys and/or research is desirable
Experience with survey software is desirable
Experience with quality assurance practices is desirable
Experience with Salesforce is desirable
Experience or exposure to IT is desirable
Bilingual proficiency in French, Spanish, or German is preferred
Benefits
Equal opportunity employer committed to diversity and inclusion
Accommodation available throughout the recruitment and hiring process upon request
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