Support Engineer enabling onboarding, decommissioning, SQL migrations, and escalated platform support for veterinary software customers. Partnering with engineering, customer success, and implementation teams on reliable technical solutions.
About the role
- Cloud Support Engineer supporting Ingenico’s hosted payment-acceptance solutions. Managing deployments, databases, servers, networking, troubleshooting, and customer onboarding in Toronto.
Responsibilities
- Provide ongoing support for customers using hosted or licensed Ingenico device-management solutions, including upgrades, troubleshooting, configuration, and boarding
- Support client installations of licensed solution versions across networking, load balancers, firewalls, network segments, operating systems, databases, and network file systems
- Test custom solutions and work with the support team to design test matrices
- Provide solution overviews, training, and walkthroughs for clients and internal teams
- Run reports from TEM
- Guide and train customers on bulk device boarding
- Develop shell scripts for functionalities and custom components
- Back up, clean up, and monitor database health and capacity
- Manage Linux and Windows Servers
- Assist licensed customers with the ELK stack for advanced TEM features
- Collaborate with customers, internal support teams, and cross-functional stakeholders to maintain platform reliability, performance, and solution adoption
Requirements
- Strong verbal and written communication skills
- Experience with networking, operating systems, and databases
- SQL experience with PostgreSQL and MySQL
- Scripting experience with Python, JavaScript, or TypeScript
- Experience with XML- and JSON-based file payloads
- Windows, Linux, Tomcat, and Apache server management
- Familiarity with firewall and load balancer configuration
- Understanding of cloud technologies
- Ability to collaborate across departments to resolve complex issues
- Quick learner with analytical and self-motivated work style
- Preferred: virtual machine management
- Preferred: familiarity with cloud platform management and cloud component troubleshooting
- Preferred: Java or Kotlin
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