Support Engineer enabling onboarding, decommissioning, SQL migrations, and escalated platform support for veterinary software customers. Partnering with engineering, customer success, and implementation teams on reliable technical solutions.
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OnBase Support Engineer (L3)
Posted via LinkedIn Recruiter (not a company profile)
Posted yesterday
About the role
- We are hiring an OnBase Support Engineer (L3) for a contract role in Toronto, ON. Requires 6-8 years of experience with OnBase/ECM and SQL Server, strong L3 support skills, and expertise in workflow optimization.
Responsibilities
- The OnBase Support Engineer (L3) will be responsible for providing L3 incident and problem management, troubleshooting, and permanent fixes. They will lead production releases, change governance, deployments, and stabilization, while guiding L1/L2 teams to improve MTTR, SLA adherence, and system resilience.
Requirements
- 6–8 years experience with OnBase / ECM and Microsoft SQL Server 2019. Strong L3 Incident & Problem Management, RCA, troubleshooting and permanent fixes. Expertise in OnBase architecture, configuration, workflow optimization, performance tuning, upgrades & migration. Strong API/middleware integration, document workflows and automation. Lead production releases, change governance, deployments and stabilization. Guide L1/L2 teams, improve MTTR, SLA adherence and system resilience.
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