IT Operations Administrator maintaining Manitoba Public Insurance’s enterprise print and computing environments in Winnipeg. Managing printing, batch operations, hardware, inventories, documentation, and change processes.
About the role
- Direction des opérations chez PEAK, chef de file canadien du conseil financier indépendant. Supervision des équipes, performance opérationnelle, conformité et transformation.
Responsibilities
- Ensure operational performance, quality, and continuity.
- Oversee the teams responsible for operations and advisor support.
- Lead operational activities and ensure their quality, efficiency, and continuity.
- Plan resources and monitor SLAs to quickly resolve gaps and issues.
- Oversee periodic and year-end activities, including statement production.
- Ensure high-quality service for advisors and stakeholders.
- Oversee the Advisor Services team and foster efficient, professional, and request-resolution-focused service.
- Analyze volumes, recurring requests, and pain points to identify priority improvements.
- Track KPIs and implement the necessary corrective actions.
- Analyze data to anticipate issues and target improvements.
- Maintain operational controls to reduce risks and errors.
- Leverage technologies, including AI, to support analysis and performance.
- Develop, review, and maintain operational policies, procedures, and processes.
- Ensure procedures are documented, followed, and regularly updated.
- Ensure compliance with applicable regulatory requirements.
- Collaborate with Compliance, Finance, and FinOps teams and participate in operations-related audits.
- Act as the primary business contact for vendors and fund companies.
- Monitor platform-related issues, incidents, changes, and enhancement requests.
- Collaborate with internal teams on changes and implementations affecting operations.
- Lead, engage, and develop the employees under your responsibility.
- Foster a culture of accountability, diligence, collaboration, and continuous improvement.
- Collaborate with Finance, FinOps, Compliance, Innovation, Continuous Improvement, and other departments.
- Participate in corporate projects that affect operations.
- Act as a securities operations subject-matter expert for various teams.
Requirements
- Bachelor’s degree in business administration, finance, or a related field.
- Minimum of 5 years of operations management experience at a securities brokerage firm, with strong knowledge of the industry and its regulatory environment.
- Experience managing teams, supporting advisors, and monitoring performance (KPIs, SLAs, and controls).
- Experience in process optimization, operational transformation, and change management.
- Comfortable with new technologies, particularly artificial intelligence.
- Leadership, diligence, analytical and problem-solving skills, results orientation, and collaborative approach.
- Securities regulatory certifications are an asset.
- Excellent bilingual proficiency in French and English.
Benefits
- Hybrid work model: 3 days in the office per week
- Modern offices with a view, located in the heart of downtown Montreal and easily accessible by public transit
- 4 weeks of vacation
- 5 sick days per year
- 1 personal day per year
- After 3 months of service: comprehensive group insurance (medical, dental, health spending account, employee assistance program, telemedicine)
- After 3 months of service: RRSP program with employer contributions
- Health and wellness expense reimbursement (combined maximum of $550 per year)
- Employer contribution toward an OPUS card (20% discount)
- Monthly social activities and team events
- Support for professional development and internal career growth
- Access to the building’s gym
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