Technical lead building safe, evaluable LLM agents and AI infrastructure for OpenLoop’s telehealth platform. Setting architecture, observability, retrieval, and model operations direction.
About the role
- Senior AI Architect in a growing team delivering ML and Gen-AI solutions. Collaborating with technical teams to evolve Data & AI platform architecture while ensuring automation and governance best practices.
Responsibilities
- Be part of a dynamic team that thrives on challenges and helps to deliver both discriminative ML and generative AI (Gen-AI) solutions.
- Help define and evolve our Data & AI platform architecture to ensure its timely and efficient evolution, maintenance and support via the use of automation, security and governance best practices, etc.
- Collaborate with members from various technical teams to develop solutions that address the needs of our customers.
- Deliver architecture blueprints and implementation strategies that meet our security and data protection standards.
- Ensure that architectures are aligned with our corporate vision and objectives, while being able to propose innovative approaches to problem solving.
Requirements
- Bachelor’s degree in information technology/software engineering or any combination of equivalent education and experience.
- At least 5 years of significant experience in software development.
- At least 5 years of experience in an application or solution architecture role.
- Knowledge of various DevOps paradigms (i.e. DataOps, DevSecOps, MLOps, etc.).
- Knowledge AWS ecosystem (i.e. Lambda, S3, DynamoDB, API Gateway, ALB, Cloud Watch, ECS/Fargate, AWS Bedrock, etc.)
- Knowledge of GCP cloud ecosystems (i.e. Cloud Run, Compute Engine, Cloud Storage, Big Query, etc.).
- Knowledge of other ML/AI technologies (i.e. Databricks, Snowflake, AWS SageMaker, VertexAI, etc.) an asset.
- Knowledge of specific Contact Center AI Services (i.e. DialogFlow, AgentAssist, etc.) an asset.
- Passionate about creating highly resilient, secure, and scalable AI applications.
- Comfortable working with multidisciplinary teams (ex: Business Analysts, Developers, Data Architects and Enterprise architects) in complex and constantly changing environments.
- Able to take a business problem and turn it into a technological solution.
- Excellent at explaining complex and technical ideas to various stakeholders.
- Well organized, with a good sense of how to manage priorities.
- Experience leveraging an architecture framework / methodology such as TOGAF, an asset.
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
- No Canadian work experience required however must be eligible to work in Canada.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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