Application Support Analyst managing incidents and service requests for group savings and retirement systems. Collaborating with IT experts to optimize support practices and enhance operational continuity.
About the role
- Senior Actuarial Technical Analyst providing technical business support for various projects. Collaborating with teams to produce and enhance reports using programming skills in an actuarial context.
Responsibilities
- Ownership of recurrent reports/processes. Includes creation, development, modification, and production of reports in Excel, Power BI and other tools through solid programming skills for data extraction and manipulation.
- Analyze, synthesize report KPIs and provide commentary for internal and/or external business users, including actuarial, operational, and other corporate teams.
- Support of adhoc data/reports creation and validations/investigations of production issues.
- Recommend improvements and implement approved modifications.
- Contribute actively to the team’s work by considering the priorities.
- Provide coaching to staff and/or act as reference.
- Share systems knowledge and provide training when required.
- May participate in the design and establishment of new databases environments.
Requirements
- Highly developed analytical skills facilitating problem solving.
- Can manage multiple initiatives at the same time; works well under pressure.
- Strong interpersonal and communication skills in effectively working and collaborating with several teams within and outside actuarial across multiple sites.
- Strong project management skills to engage with business requirements and tabling recommendations for reporting.
- Good knowledge of the Microsoft Office Suite (Excel, Outlook, Powerpoint, Word).
- Experience with programming (SAS, Python, VBA, SQL among others) and data reporting/visualisation tools; Power BI.
- Experience in database design and validation/maintenance process establishment (asset).
- Knowledge of the insurance industry (asset).
- For candidates located in Quebec, bilingualism is required.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.